Replies
Replies 1.0.5
Your rating: Now say why...

(3) 4.5

Manage customer support email.   Shareware ($79.95)
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Replies helps you manage customer support email.

Tired of wasting time rewriting the same email responses?

Introducing Replies, an email Mac application developed to assist you handling customer support emails by saving time on answering emails.
For a quick introduction watch this movie.

Main benefits:

Don't repeat yourself

Replies remembers all your email answers including any attachments like screenshots, movies, and other documentation. Next time you get a similar support request,
What's New
Version 1.0.5:
  • NEW: Show conversation counter in Dock. If you don't like it, you can disable it in Replies > Preferences.
  • FIX: "undisclosed-recipients:;" in address field could stop synchronization
Requirements
  • Intel, 64-bit processor
  • Mac OS X 10.6.8 or later
  • 64-bit processor



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Replies User Discussion (Write a Review)
ver. 1.x:
(3)
Your rating: Now say why...
Overall:
(3)

sort: smiles | time
burypromote

-50

Dejmac reviewed on 31 Dec 2011
It is great app no doubt. Unfortunately, we with 34-bit process are not in prospective at all. Just as a reminder - while we ("32-biters") were necessary for testing "Replies", this app was 32-bit and we did use it enjoying in its possibilities! Now, it is 64-bit, and we ("32-biters") are fogoten! No big deal! Enjoy great app!
[Version 1.0.4]


burypromote
+1

+72

Irradiated-Software reviewed on 01 Dec 2011
Ah.... love it. Really helps optimize my support workflow. Maintaining a huge list of stock replies is a pain, and this app takes that pain away. Great work!
[Version 1.0]


burypromote
+1

+53
Jeff-Nailen commented on 28 Nov 2011
Very promising. It's great to see more sophisticated small business apps for the Mac. Just downloaded the 30-day trial so haven't had a chance to try it yet, but the fact that it integrates with OmniFocus and Google Apps makes me like it already...
[Version 1.0]


burypromote
+2

+7
Mayersj1 commented on 28 Nov 2011
Not going to review yet as I can't get Replies properly configured with my SMTP server. No problems with Mail, MailMate, Postbox (on OSX) or IceDove and Mutt (on Linux) configuring for this same SMTP server, so right out of the box there appears to be a little bit of trouble....
[Version 1.0]


There are currently no troubleshooting comments. If you are experiencing a problem with this app, please post a comment.


MeerAdTwins rated on 09 Jan 2012

[Version 1.0.4]


Downloads:475
Version Downloads:193
Type:Business : Applications
License:Shareware
Date:11 Jan 2012
Platform:Intel 64 / OS X
Price: $79.95
Overall (Version 1.x):
Features:
Ease of Use:
Value:
Stability:
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Replies helps you manage customer support email.

Tired of wasting time rewriting the same email responses?

Introducing Replies, an email Mac application developed to assist you handling customer support emails by saving time on answering emails.
For a quick introduction watch this movie.

Main benefits:

Don't repeat yourself

Replies remembers all your email answers including any attachments like screenshots, movies, and other documentation. Next time you get a similar support request, Replies helps you create a helpful answer within seconds.

Know your customers

Stay informed through conversations and smart folders.

With conversations, all related messages are grouped onto one page. So with one glance, you'll instantly know what's happening.

Smart folders automatically sort your emails into labeled folders such as "VIP" or "new customers". Since this prioritizes your conversations, your email inbox is more manageable. This is because you can answer one folder at a time.

Reclaim your inbox

Replies help you keep your email inbox empty by archiving older messages. You'll be happy not having to sort through several messages.


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