I have tried contacting them 3 times in the past 3 weeks about there so called "FREE" recovery. So far not one response. I have downloaded it, run it, and how they say it takes minutes I don't see it. To run on a lap top hard drive has taken 2 hours and still not completed. I do see the files Im trying to recover, and they total less the 5 MB. Every time I try to recover it, there program goes to there sales page. There is no "FREE" except to download it...