Share from User
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View the desktop of your customer while assisting on the phone.   Free ($199.95)
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Share from User lets you see your customers' desktops while assisting them on the phone. You can visualize the problems your users are having and offer them informed solutions. Or train your customers remotely to use your product or service. Your users with late model Mac (10.4 or later) or Windows (XP, Vista, 7) computers can share their screens with you, effortlessly.

Share from User is designed to work with computers your customers own, be no-brainer simple for them to start, and not leave garbage installed on their systems after you are finished. "Respect the User" - that's our
What's New
Version 1.6:
  • User interface improvements for Agent and Customizer apps.
  • Bug fixes and performance improvements.
Requirements
Intel/PPC, Mac OS X 10.4 or later



MacUpdate - Share from User




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Share from User User Discussion (Write a Review)
ver. 1.x:
Your rating: Now say why...
Overall:

sort: smiles | time
burypromote
+2

+41
Khadrelt commented on 10 Oct 2010
So…is it free or is it $200? I'm confused.
[Version 1.6]

3 Replies

burypromote
+2

+16
Macupdate-Trevor commented on 10 Oct 2010
"Free version is free. Pro version is US$200."
burypromote
+1
Hutchings Software (developer) replied on 10 Oct 2010
Thanks for asking. It's kinda difficult to get a "freemium" model across with the MacUpdate choices.

There are several small developers using the free version to offer remote support to one customer at a time. We're happy that the product is working for them and that they're using it. Really!! We even get questions and suggestions from them from time to time and answer them the best we can.

We think we've priced the Pro license so that if you need the features (like secure communications and connecting with an Agent off-LAN), $200 is a no brainer. You'd pay that for two months of GoToAssist. We have offers that include hardware if you need something more robust or supported -- mostly for big organizations rather than someone who just helps the neighbors with their computer problems.

Hope that helps!

-Brad Hutchings
Hutchings Software
burypromote
+1

+41
Khadrelt replied on 11 Oct 2010
Okay-thanks for clearing that up for me.
There are currently no troubleshooting comments. If you are experiencing a problem with this app, please post a comment.

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Downloads:1,890
Version Downloads:706
Type:Internet : Servers
License:Free
Date:10 Oct 2010
Platform:PPC 32 / Intel 32 / OS X
Price: $199.95
Overall (Version 1.x):
Features:
Ease of Use:
Value:
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Share from User lets you see your customers' desktops while assisting them on the phone. You can visualize the problems your users are having and offer them informed solutions. Or train your customers remotely to use your product or service. Your users with late model Mac (10.4 or later) or Windows (XP, Vista, 7) computers can share their screens with you, effortlessly.

Share from User is designed to work with computers your customers own, be no-brainer simple for them to start, and not leave garbage installed on their systems after you are finished. "Respect the User" - that's our motto!


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