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Have a question about TicketAlert? Need an alternative?

Use TicketAlert to be notified of new tickets received in your Kayako SupportSuite and eSupport.

After installing TicketAlert, you will have a new icon in your menubar and you will receive notifications from your helpdesk about new tickets and replies.

Note: TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport. For that we have plans to develop SupportDesk for Mac.

Additionally TicketAlert Professional offers the following:

  • Receive notifications for more than one helpdesk.
  • Use a filter to Include or Exclude a notification from the History Dialog or only for

What's New

Version 1.9.1:
  • New: Included latest Growl Framework
  • New: Included developer signature for OS X 10.8 Mountain Lion Gatekeeper


  • Mac OS X 10.6 or later
  • Kayako SupportSuite and eSupport 3.20.02 or later
  • Growl 1.1.4 or later

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TicketAlert User Discussion


Current Version (1.x)


Downloads 1,844
Version Downloads 383
License Free
Date 10 Jul 2012
Platform OS X / Intel 32
Price Free
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