TicketAlert
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Notifications for Kayako help desk support tickets.   Free
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Use TicketAlert to be notified of new tickets received in your Kayako SupportSuite and eSupport.

After installing TicketAlert, you will have a new icon in your menubar and you will receive notifications from your helpdesk about new tickets and replies.

Note: TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport. For that we have plans to develop SupportDesk for Mac.

Additionally TicketAlert Professional offers the following:
  • Receive notifications for more than one helpdesk.
  • Use a filter to Include or
What's New
Version 1.9.1:
  • New: Included latest Growl Framework
  • New: Included developer signature for OS X 10.8 Mountain Lion Gatekeeper
Requirements
  • Intel
  • Mac OS X 10.6 or later
  • Kayako SupportSuite and eSupport 3.20.02 or later
  • Growl 1.1.4 or later



MacUpdate - TicketAlert



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ver. 1.x:
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Downloads:1,698
Version Downloads:237
Type:Business : Applications
License:Free
Date:10 Jul 2012
Platform:Intel 32 / OS X
Price:Free0.00
Overall (Version 1.x):
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Use TicketAlert to be notified of new tickets received in your Kayako SupportSuite and eSupport.

After installing TicketAlert, you will have a new icon in your menubar and you will receive notifications from your helpdesk about new tickets and replies.

Note: TicketAlert is not a full Mac client for Kayako SupportSuite and eSupport. For that we have plans to develop SupportDesk for Mac.

Additionally TicketAlert Professional offers the following:
  • Receive notifications for more than one helpdesk.
  • Use a filter to Include or Exclude a notification from the History Dialog or only for showing an Alert.
  • A (selectable) helpdesk/department tree in the History Panel.
  • A (selectable) history stack of received notifications in the History Panel.
  • Option to use a 'normal' menu for the status item.
  • When using the 'normal' menu a counter will show the # of notifications.
  • When using the 'normal' menu a tooltip will show the last refresh.
  • Change the sort order of the notifications.
  • Automatically create a ToDo in iCal.
  • Automatically create a ToDo in MS Outlook.
  • Automatically create a Task in Things.
  • Automatically create a Task in OmniFocus.


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