Web Help Desk Pro offers an industry leading web-based help desk software that empowers IT help-desk technicians with iPhone web-app access, email-to-ticket conversion, trouble-ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution, including Apple Remote Desktop and Microsoft SCCM/SMS.
Help Desk Software Features:
- Mac OS X Help Desk Software Solution
- Web-based Client UI - Zero Footprint
- iPhone web-app accessibility
- The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded
- OS X 10.6 or later
- Java 6 or later