Web Help Desk Pro
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Help Desk Software with Apple Remote Desktop integration.   Demo ($495.00)
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Web Help Desk Pro offers an industry leading web-based help desk software that empowers IT help-desk technicians with iPhone web-app access, email-to-ticket conversion, trouble-ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution, including Apple Remote Desktop and Microsoft SCCM/SMS.

Help Desk Software Features:
  • Mac OS X Help Desk Software Solution
  • Web-based Client UI - Zero Footprint
What's New
Version 12.0.1:

Improvements:

  • The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded PostgreSQL database.
  • The new installation fixes a previous a IPv6 issue that disabled database startup on Windows 2003 and Windows XP. The installation now automatically detects whether your server supports IPv6 or not, and if it does not, applies a new configuration to the whd.conf file with the IPv6 connector commented out.
  • All users can install WHD with administrator privileges. WHD installations now check if the user running the installation process has WHD administrator privileges. If they do not, the WHD installation program escalates the user’s privileges to administrator privileges so they can successfully install and configure WHD.
Fixed Issues:
  • Need to make Error message more clear, when JDBC Driver is needed
  • Installer blocks on maintenance expired
  • PostgreSQL service does not start on Windows 2003
  • WHD-vSphere-12.0.0.655 contains DEMO changes and it says 12.0.1.8 after installation
  • db_name is not consistent in .whd.properties file
  • Change copyright link on login page
  • Administrator must accept EULA twice
  • WHD Discovery Engine (WMI) ignores XP machines
  • Escalate Privileges to Administrator when Running WHD Installer
  • Escalate Privileges to Administrator when Running WHD scripts in Windows
  • Default descriptor of WO (postgres) causing problems
  • Upgrade Fails When IP Address is bound in WHD.conf
  • Performance issues with Save
  • WHD - Windows installer shortcuts are not created for the 12.0.0 version branch > RC3
  • Exception on deleting attachment
  • whd.properties change when existing old DB configured from GSW
  • Unable to create ticket notes using API
  • Connection to http://localhost:8081 refused error is shown during database migration
  • Incoming email Exchange Server SSL Certificate Issues
  • Apple Push Notification Certificate needs to be updated
  • WMI discovery serial number - None should be the same as null

Version 12.0.1:

Improvements:

  • The WHD installation program now recognize multiple WHD installations and allows only one WHD installation. This new improvement means that customers can run a WHD installation as many times as needed to fix installations having issues like broken libraries and bad buddy drops. Upgrading to WHD SR1 does not change existing WHD data or the embedded more...
Requirements
  • Intel, 64-bit processor
  • OS X 10.6 or later
  • Java 6 or later



MacUpdate - Web Help Desk Pro



Web Help Desk Pro User Discussion (Write a Review)
ver. 12.x:
Your rating: Now say why...
Overall:

sort: smiles | time
burypromote

+72
JasonE commented on 25 Jul 2013
The SolarWinds buyout of WHDP just added another $200 to the price tag. It is now $695.
[Version 12.0.1]


burypromote

+66
Neartheredrocks commented on 19 Nov 2012
The price of this software is not $240 but at least $495.

Macupdate, please correct this!
[Version 11.0.8]


burypromote
+1

+9
3lusiv3 commented on 27 Aug 2009
Excellent helpdesk system. Recommended.
[Version 9.2.1.8]


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Downloads:12,993
Version Downloads:194
Type:Business : Applications
License:Demo
Date:25 Jul 2013
Platform:Intel 64 / OS X
Price: $495.00
Overall (Version 12.x):
Features:
Ease of Use:
Value:
Stability:
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Web Help Desk Pro offers an industry leading web-based help desk software that empowers IT help-desk technicians with iPhone web-app access, email-to-ticket conversion, trouble-ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution, including Apple Remote Desktop and Microsoft SCCM/SMS.

Help Desk Software Features:
  • Mac OS X Help Desk Software Solution
  • Web-based Client UI - Zero Footprint
  • iPhone web-app accessibility
  • Customer Service Web Portal
  • Incident & Problem Management
  • Email-to-Ticket Conversion
  • LDAP / Active Directory Synchronization
  • Knowledge-base Management
  • Two-Way E-Mail Correspondence
  • Asset Management & Discovery Integration
  • Customer Satisfaction Surveys
  • Track Billable Time & Materials
  • Service Level Agreement (SLA) Alerts
  • Performance Reporting
Help Desk Software Integrations:
  • iPhone Web-app & Webkit browser support
  • LDAP (Lightweight Directory)
  • Microsoft Active Directory
  • Email-to-Ticket Conversion
  • SMTP, IMAP, POP3, Exchange Web Service API (EWS)
  • VNC URL Protocol Tool
  • Apple Remote Desktop
  • Microsoft SCCM & SMS
  • LANrev
  • Casper Recon
  • Any major Asset Discovery Tool


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