LightSpeed
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(7) 4.214285714285714

Multi-user point-of-sale system.   Demo ($79.00)
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LightSpeed is the next generation point-of-sale system that combines Mac innovation with powerful business logic to offer comprehensive and easy-to-use tools for retail stores. LightSpeed's streamlined interface gives a clear overview of your single or multi-store operations, saving you time and giving you absolute control over your business.

With a back-office browser that simplifies purchasing and inventory management, a touchscreen-optimized POS for fast front-counter sales, and a tightly integrated Web store for selling online, LightSpeed is the complete retail
What's New
Version 3.9.6:
  • Fixed a case where users could not print owing invoices from StoreMaster.
  • Improved French translations on receipts.
  • Creating a matrix from a product with a photo no longer results in child products without GL accounts.
  • Improved performance for Accounts Receivable on Date report.
  • Updated OpenSSL library to address Heartbleed.
Requirements
Intel, OS X 10.7 or later



MacUpdate - LightSpeed




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LightSpeed User Discussion (Write a Review)
ver. 3.x:
(7)
Your rating: Now say why...
Overall:
(17)

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Kbeat reviewed on 30 Dec 2010
LightSpeed isn't perfect, but if you've spent anytime using or researching POS systems, you'll quickly realize none of them are perfect. There are things I'd like to see improved, and Xsilva is working regularly to do so, but as it stands it's by far the best solution on the Mac, and a major player on any system.

We just launched our new web store, which was built on LightSpeed. We're very pleased with how it turned out and so far it's operating very well. http://www.restoration.com/
[Version 3.3.3]

1 Reply

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Isellbikes replied on 29 Jul 2011
I agree - there are additional features that I would want in a POS, but LightSpeed works well for us.
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Ricardo Palacios commented on 15 Nov 2010
I am starting a retail business, could you please recommend me a POS software,

thanks
[Version 3.3]

1 Reply

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Majdi Jaddo replied on 03 Dec 2010
I am using this lightspeed application and it's really a great piece of work.
It has everything I need in a POS system.
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Macdahustla commented on 29 Aug 2010
I have an IT salesguy in at the moment wanting to sell me this and I must admit I am pretty impressed, however, if there is no integration with address book (which isnt end of the world as I dont use address book at moment on my mac) how good it it in terms of the CRM part of it?
Will the emails from prospects automatically be recorded on a prospects profile within Lightspeed, can I then easily convert said prospect to customer, can the info contained in lightspeed be used easily for mailing lists etc...?
[Version 3.1.1]


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Hyperion commented on 02 Aug 2010
Ha ha, yeah I ran PIMS. Hello FileMaker & Great Plains flash back. There is no way you know both LightSpeed and PIMS to backup your claims. Please talk about what you really know and don't make up BS. I have been using POS on Macs for over 25 years, what you are saying is absolute BS. "A few hundred products", are you for real? I run LightSpeed for two of my companies and each run well above 7k of inventory. Are you sure you are not speaking of CheckOut (which is a great light POS system). I am not going to bash PIMS, in hopes that they develop another great product like similar to LightSpeed. There needs to be more out there for Mac. Xsilva is well on track and has huge multi-store function. ExecUltron, if you follow any of these threads, please consider the idea of getting out of the ugly executed UI you have and lose the FileMaker Database. Hello SQL.....

Tractor... wait until you try getting your accounting pack into your accountant. Options for accounting is a must, not some conformed built in system. I push a button and LS moves my all the book keeping details into my AccountEdge, my accountant logs into my server once every two months and I am done, saving my alot on my accounting and book keeping alone.

To people posting on these threads, please speak about things you actually have some knowledge on!! Stop the bashing of developers, and maybe take a look at all the POS systems out there (PC versions too). You will see most features sets are the same and learn that retail businesses around the world operate on the same principles.
[Version 3.1.1]

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sjk replied on 10 Aug 2010
>and maybe take a look at all the POS systems out there (PC versions too).

Any recommendations where to look? I haven't been able to find any OS X-based POS software that looks like a reasonable candidate for replacing Windows-based Restaurant Pro Express (PC America) for a friend's small "countertop sales cafe" business. Many web search results lead to outdated and defunct information/products. And I'm only finding PC/Windows-centric "POS Providers".

Even if LightSpeed could be used for this purpose the differences from RPE might be too drastic and challenging (e.g. staff retraining).
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Hyperion replied on 11 Aug 2010
http://www.sixthsensepos.com/Cafe.html

SJK

LightSpeed will not work for restaurants. I am not familiar with restaurant POS softwares on PC, but I did spend alot of time searching for one for a deli and restaurant which is a side by side business. What I ended up using was Six Sense POS / Cafe. They iPad app as been quite useful. I have to say at first I was not impress with the company and the UI of the software, but it works very well, has tables and if you are familiar with restaurant POS, you should get along with this quite well. It has been in use for at this location for about 4 months now.

As far as an inventory POS system, I still stand as a great fan of LightSpeed.

I hope this helps you on your search.
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sjk replied on 11 Aug 2010
Thanks for the feedback. I'll give Cafe a closer look than when I first noticed it a few months ago.
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Trevor Mead-Robins reviewed on 05 Jun 2010
I have to agree that the inability to link DIRECTLY with AddressBook is a pain. You can't Sync directly or even drag an card directly from Address Book. At the very least, I'd like to be able to drag a contact from Address Book directly to LightSpeed. With every upgrade to LightSpeed, the link to Daylight seems to break. I have not moved to Daylight for this reason. While it may be more powerful, I do not want to make the POS more complicated or add any more dominoes. Overall I am very happy with LightSpeed, but will wait until most of the bugs in version 3.0 have been sorted out and for MarketCircle to catch up before upgrading from version 2.9.
[Version 3.0.10]


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Jasonvance reviewed on 18 Nov 2009
I've been using Lightspeed software for about two years in two locations. My opinion? Lightspeed is a good piece of software, when it works. While they advertise the fact that you can do multiple location installation, their implementation is poor. Their support is great if you don't mind being extorted, year after year. Be prepared to pay a new extortion fee 3-6 month's after installation, as it doesn't even come with a years support when you purchase systems from them.

Secondly, their licensing arrangement with OpenBase is BS. I've spent more than $2,000 in IT Costs, having to keep begging Xsilva to fix a known problem with Mac OS X 10.5.8. The OpenBase license keeps getting corrupted and then I have to beg them to "Release" My license before I can open for the day. Having to beg them to release my license every couple weeks is a frustrating exercise of fruition. They should learn to NOT treat their customers like criminals.

So in a nutshell, if you don't mind paying your share of support extortion fees, reinstalling OpenBase every two weeks to get the software to work and don't mind endlessly waiting for their "Award Winning" support then purchase the software.
[Version 2.8.8]

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JasonE replied on 30 Mar 2010
OpenBase has been a disaster for years. Bloated, temperamental, poorly supported and poorly implemented in almost every programs I have seen it in. About the only good thing about OpenBase is that it is easy to integrate - that is all.
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Kbeat replied on 07 Apr 2010
They've heard you and with Version 3, which was finally released last week, they've implemented an all new server architecture based on PretegeSQL. OpenBase is no longer used by LightSpeed.
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Heavyduty4000 replied on 05 Oct 2010
OpenBase had it's day back in OS X Server 1.2 when Apple bundled it.

Fortunately it's pretty easy to migrate away from unless you were dumb enough to use their stored procedures
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Kbeat replied on 05 Oct 2010
Let me also add that while version 3 has had it's fair share of bugs, not surprising since it introduced an entirely new architecture, the support response times have improved dramatically. I typically get responses to my email requests within 1/2 hour, and can get someone on the phone quickly. This is in stark contrast to the last days of 2.9 when you could literally wait a full day or two for a response.
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Isellbikes reviewed on 13 Nov 2009
I have to say that I love the software. It works fabulously well on so many different spectrums. We create purchase orders and special orders, have a retail station which runs on the POS screen, do serials and repairs on two other stations, and the software offers me all of the reporting I need as a business owner.

The software makes inventory management easy, and we just got through our 3rd inventory count without any problems. This was a nightmare in our previous system, and LightSpeed really showed its muscle.

Training is really easy, and my staff (especially new staff) love using the program. I moved to LightSpeed from an overly expensive PC solution, and I couldn't be happier with the decision.
[Version 2.8.8]


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hyperion reviewed on 01 Aug 2009
I have used LightSpeed for three years now. I have a lot of experience with POS systems on Mac and PC and was freed by LightSpeed. I spend little time training new sales members, which means more time for me and more money. If you have used POS systems you will be happy with LightSpeed. I would not recommend it for food related businesses however! It is better designed for retail. I am a Daylite user as well and I have to thank both Xsilva and Marketcircle for the LightSpeed/Daylite connector. What a huge time saver for me!

Of course like all software, there are some things I would like added or changed that would make my use better, but over the few years I constantly see additions that please me. These people really aim to make this the best POS system out there! I am grateful for the listening to the users input on the part of Xsilva... thank you guys!

Looking at some of the posting on here, I recommend that you first do your research and take time to understand the software you think you will want to use and how it will work with you business. If you don't understand computers and software very well, hire or consult with someone who has experience. With my first retail business, I never thought about the Point of Sales system I was going to use until the last minute of opening. This added stress and pressured me to not look into what I was getting. As a result I ended up with a very expensive solution that charged me renewal fees every year. One of the best things about LightSpeed for me is the low cost of ownership and ease of use for a POS system. I look forward to the new LightSpeed 3.0
[Version 2.8.7]


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chma reviewed on 19 Jun 2009
Lightspeed was a disaster for our retail business.
I've never met a point of sale program that was so difficult to use and so easy to make mistakes with. My true review would be thousands of words long to list all of the problems we had with this program. The short version: It is far to easy for people to make mistakes simply ringing up sales. Ringing up customers takes twice as long as other programs - many mouse clicks needed, no shortcut key for quantity (this was a huge time killer for us as customers buy a lot of little items at a time, with different quantities for each), I was surprised to have no way to hold receipts, no place to enter a coupon to discount the whole sale (must discount a specific item which affects your margins in reports, so we had to create a product called coupon and charge a negative quantity for it). Even the payment screen takes so many unnecessary steps - click here, select that, swipe card, move cursor to button to tell it to process the card, click process, click OK to acknowledge swipe was successful, then click print, then tell it how many copies, then click print again, etc. Streamline this process please! It's so easy to mis-swipe a credit card and then print out a complete receipt, giving you the illusion that someone has paid, but looking at the bottom it says paid zero. It's very easy to swipe a card twice for the same transaction - no warning given that you've already charged a customer for this sale. Very difficult to refund a customer back to their credit card. Even watched the tutorial while the poor customer stood there and was no help with our problem. If you scan a UPC that's not in the system it doesn't warn you, it just puts nothing on the receipt, so when ringing up multiple items it's super easy to miss an item. If you click save before going to payment screen, the system removes all the items on that receipt from inventory (instead of removing them when sale is complete). If a customer changes their mind on an item before paying it is a very difficult process to put the item back into inventory and very easy for inventory numbers to be inaccurate. They need to make payment screens much more streamlined and help us to make sure it's not so easy for employees to make mistakes when ringing people up. We lost a lot of money in inventory sent out the door. We spent hours renaming all of our 3000 or so inventory items to make them searchable in the invoice screen (invoice screen only searches for product description, so had to add the manufacturer, color size, etc to every product description in case it had to be searched for when ringing up.)
Ordering process was also a nightmare - We do loads of ordering every day from over 300 vendors, 5 or 6 of which are big distributors that we order from - each carry up to 600 items that we have to choose from. I have to be able to see what's available from each and choose from that list - the only way to do that is to open products, view the ones where my distributor is the supplier, then drag items into an open PO. Very difficult to fit both of these windows onto the same screen, so lots of switching back and forth.Very very easy to make mistakes (carefully dragging an item down frequently resulted in the wrong item showing up! The one I dragged wasn't the one that made it onto the order, so have to drag, click on the PO window to make sure the right item made it on, then mouse click the quantity to change it, go back to the product screen, etc. With my old 6 year old software it took us about 45 minutes to order from one of those distributors. With lightspeed it was an hour and a half. With my new Quickbooks point of sale program, I can pull up a screen that has an empty row next to my inventory numbers for that distributor, I type in the quantities using my down arrow and my quantitiy shortcut key, and click enter at the end, which populates a PO with everything I chose. Ordering now takes me about 15 minutes. Receiving a PO is overly complicated as well, with too many clicks and saves, no place to put very simple things like freight charges, or discounts from a supplier (again we had to create new products called freight and supplier discounts, and then the system is fussy about the fact that they have no product codes or suppliers for freight, which caused us to set up a new vendors for it, etc. Am I the only retailer that has to pay freight for a delivery?) Changing a price as you receive an item doesn't update the costs for that product, so separate cost adjustments have to be made for each item, etc. Time wasters.
Learning lightspeed is very difficult process. It's surprisingly non-intuitive, especially for a MAC product. The tutorials are very incomplete, support takes 24 hours to get back to you, and the solutions they suggest invariably cause new problems. It's a frustrating, time wasting, bloated piece of software that seems like no one ever tried to use it in a retail situation before putting it on the market. It can do so many things, but for a retail situation where we essentially just need a program to help us keep track of inventory, ring up and keep track of customers easily, and order and receive products quickly. We did almost 1000 sales items in the first few weeks, and still we felt like it was getting no easier. I think Lightspeed has a lot of work to do to make this program fit what you think a Mac program should be - easy to use, easy to learn. This is neither, and it costs a bundle.
[Version 2.8.6]

4 Replies

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morpho replied on 31 Jul 2009
Wow
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morpho replied on 31 Jul 2009
CHMA, I have to ask, are you sure you were using LightSpeed? All of the things you have listed in your review are complete opposite to the reality of LightSpeed. I have been using LightSpeed for over a year now and it has done nothing but save me time and troubles. If one has experience with any Point of Sales software, you will see LightSpeed to be a GREAT product.

CHMA, have you had much experience using computers, POS, Mac or running a business for that matter. I have to question this due to your posting. It just doesn't make sense. Did you hire a certified LightSpeed reseller? It just sounds like you really have a learning curve issue with either computers or software and jumped in with no skills. Sorry I am not trying to bash you, as you did Xsilva (who as been great for me), but I am trying to figure out where you got the negative experience from as I just don't see truth to what you are stating. I have a couple of friends using LightSpeed (which is why I started using it), and they too rave about how it is better than anything out there we have used. PC or Mac. I have used quite a few different POS systems. The cost, IT time and frustration was huge. LightSpeed has cleared that up for me by and long shot. All software has development and issues throughout time. Even Apple with it's OS has issues from time to time, but they take care of the issues in a timely matter, just as Xsilva has done for issues that happen with operating system changes and such.

Support? Again, who have you been dealing with. The other POS systems I used, I was left alone to figure things out and became quite the tech myself with this stuff, but with Xsilva, I have not experienced that at all. Their support is quite good I thought.

Really I just can't believe that this posting is real. Sounds more like you just don't know what you are doing with anything computer or POS related. Sorry not trying to be mean, just really taken back by your posting. Good luck with business!
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hyperion commented on 01 Aug 2009
Sorry CHMA, but I have to agree with Morpho. It sounds like you are not using the software correctly and never took the time to learn. There are easy ways to see all the products in your database that each supplier supplies you with. It is possible you could automate much of the orders even. Check out the training videos and PDF documents LightSpeed posts for you on their website. The webinars are great to learn from too.

I do have to agree with the POS front end at check out time. I know many Point of Sales systems are setup this way so it must be some precaution to prevent employees from stealing from you. I think if Xsilva were to add a hold button for an invoice before check out or better still at the check out, it would help save time not having to return an invoice if a client's payment would not go through. I think this is more of a problem when you are new at Lightspeed and make mistakes in the opening days. One of my businesses rarely has clients that can't pay or that return things, but I also have a business that sells lower cost items and seems to have more troubles with this issue.
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Tractor Sales replied on 02 Aug 2010
I agree...

Lightspeed is simply not a commercial product, and never has been. It's very pretty, but has no real substance. It should run solely on an iPOD and has no business in business. They don't take into account that some businesses have more than a few hundred products and more than a couple of sales per day. How can you have a P.O.S. and Inventory system without built-in accounting? Accounting data needs to move both ways, from the backroom to the front! Exporting to QuickBooks is not accounting...

The only commercial app for Mac that does P.O.S., Inventory, Accounting, etc. is PIMS by Executron. We've used it for over 12 years now, and it exceeds our needs. We have complicated retail sales, we do servicing and repair work, WEB sales, maintenance agreements, and rentals. PIMS does all this for us. It even does automated built-in accounting for us. My wife was always the first one to work and the last one to leave. She did our accounting. Now she can process all of our sales, repair deposits, A/R, A/P, etc. in just a few hours a day.

Our local Apple dealer had Lightspeed, but changed to PIMS. They're much happier. I told them about PIMS. They can even send their Service Repair Orders to Apple automatically (GXS?). I wish I could do that with Caterpillar! Executron said they could do a plug-in for me to allow that, and I might take them up on it.

Try PIMS!
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albertp reviewed on 17 Apr 2009
anyone should be warned before purchasing this xsilva webstore program. the program itself is on the expensive side but this is not the issue. it is the hours and hours of IT and programming that is incurred to get this program to work. the customer service is TERRIBLE!!
you will be paying an hourly rate (my IT person is $125 an hour to sit and wait for HOURS ..and many times not get a call back until the next day. your issues never get resolved but customer service is unreliable and you spend THOUSANDS of dollars and not get anywhere. THIS IS A RECESSION. i have found xsilva to be unreliable, unaccountable. you do not want to spending money today or really ever on such a product. there are only 2 customer service technicians to help 200 customers and each call is approximately an hour. this is not an user friendly product and is marketed as such. i have had a XSILVA TRAINED IT PERSON AND A COMPUTER PROGRAMMER WHO CANNOT FIGURE THIS OUT. your $125 an hour IT person who has been trained by xsilva needs to contact xsilva to solve the issues. please whoever is thinking of purchasing this product BEWARE.
[Version 2.8.3]

2 Replies

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hyperion replied on 31 Jul 2009
You should get a new IT guy as this was quite straight forward. It was very easy to skin and setup for my three companies. Tech support was not needed as the instructions were enough for me, but when I have called Xsilva, the first time I got right through, the second a call back within the hour. Oh and really it would be a web developer you should be dealing with for "WEB SITES", don't you think?

I am so annoyed by people who write slander about things when they have no idea of the things they speak of. Blaming a good product for you issues rather than on an unskilled "IT guy" most likely your pal who can browse the internet and get email all by himself is just silly. Learn to handle email before you become a PHP expert!
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hyperion replied on 01 Aug 2009
I should mention, my first e-commerce site cost $25,000 and works like a dream, still to this day. my e-commerce sites build on Xsilva's web store cost me all of $3,000 to $4,000 including setup and skinning and work like a dream. Is $25,000 vers $4,000 really a hard decision?

The Xsilva trained IT guy is your guy not mine! What kind of IT guy has to sit on the phone for help. Did he call AppleCare to get help setting up your Mac as well?
There are currently no troubleshooting comments. If you are experiencing a problem with this app, please post a comment.


Mccbaar rated on 18 Sep 2013

[Version 3.9]



+2

Isellbikes rated on 16 Apr 2012

[Version 3.6.4]



+2

Isellbikes rated on 29 Aug 2011

[Version 3.4.5]



+2

Isellbikes rated on 11 Mar 2011

[Version 3.4.3]



+2

Isellbikes rated on 17 Dec 2010

[Version 3.3.3]


Downloads:3,990
Version Downloads:35
Type:Business : Applications
License:Demo
Date:18 Apr 2014
Platform:Intel 32 / OS X
Price: $79.00
Overall (Version 3.x):
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LightSpeed is the next generation point-of-sale system that combines Mac innovation with powerful business logic to offer comprehensive and easy-to-use tools for retail stores. LightSpeed's streamlined interface gives a clear overview of your single or multi-store operations, saving you time and giving you absolute control over your business.

With a back-office browser that simplifies purchasing and inventory management, a touchscreen-optimized POS for fast front-counter sales, and a tightly integrated Web store for selling online, LightSpeed is the complete retail solution.

Pricing starts at $79/month


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