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Undercover Reviews6.6

02 October 2018

Track and recover your stolen Mac.

Macsolu
29 January 2009
Version: 3.0

Most helpful

This software will not prevent the thief from simply physically removing the hard drive, replacing it with another drive, and then installing a fresh Mac OS & apps.
(6)

How would you rate Undercover app?

Read 38 Undercover User Reviews

arthurhorvais
21 April 2020
Version: 6.6
Hi, i just tried to reach undercoverhq website Website look downed with this url : undercoverqh.com Did they completeley stopped undercover ? is there a chance to trace my mac again ? it just got stolen Thanks for your help...
(0)
5
Filou53
30 September 2019
Version: 6.6
Excellent application ! but today I received bad news by mail (September 30th, 2019): Dear Undercover user, After 14 years of Undercover recovery successes, we need to inform you that we’ll no longer be developing or supporting Undercover. All Undercover support will stop on Jan. 1st 2020.
(0)
Enk3
13 December 2018
Version: 6.6
Latest is 6.7: http://assets.undercoverhq.com/client/6.7/undercover_mac.pkg
(0)
Mhoutman
02 October 2018
Version: 6.6
According Winnie T. (Orbicule Support) 6.6. is NOT ready for macOS 10.14 Mojave, but a new release would come soon……….
(0)
Mhoutman
01 October 2018
Version: 6.5
Sorry, but I can not recommend this software anymore. Except for all crashes (as also mentioned below by others), their support seems in a deep sleep, latest version is 6.6, no auto-update, dated website and FAQ. Once software (also on iOS ) with great support and regular updates, I woud call this now abandonware. Very pity indeed !
(0)
4
Cortig
19 February 2018
Version: 6.5
Nice software. It seems to work fine (I haven't had to actually use it on a stolen Mac but all my tests seem to indicate it was working). The uc process crashes once a day on my Macs though and it's been like that for years. While the developers seem unalarmed by the crash (the process relaunches itself automatically), I find it odd that they never took the time to correct the issue.
(0)
Enk3
12 November 2015
Version: 6.0.1
Latest is 6.5: http://assets.undercoverhq.com/client/6.5/undercover_mac.pkg
(1)
5
cybervision
23 October 2015
Version: 6.0.1
A must have for every MacBook owner! I bought the family license and all of my Macs are "undercovered". Once a gast loggt in the undercover watchtower recognized it. Works great.
(0)
4
Mhoutman
15 January 2014
Version: 5.6
Great, finally auto-updating ! :)
(1)
4.5
Noivad
17 December 2013
Version: 5.5
The developer finally replied, and I finally got it working, but then the next time I tried to login after updating to 10.9.1, it said no account existed. I had to try a few times before I could login. I am not sure why it showed no account, and I am certain I typed in the right password because I use a password manager. Since then, it has ran smoothly. I have not noticed a significant slow down. The only thing that bothers me is both a positive and a negative: there is no way to confirm that Undercover is working unless you login and check location. So, if you are not connected to WiFi, there is no way to make sure it is running smoothly. I realize this is so that a thief wouldn’t also be able to find the processes running and shut them down, but it leaves me feeling less secure than if there was a way to use 2 factor auth to check without a network connection to the laptop. I doubt my machine will ever be lifted, but if it is, it will be a real word test that I hope Undercover passes. Only time and circumstance will tell.
(1)
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0.5
Noivad
10 December 2013
Version: 5.5
I purchased Undercover on Friday, and despite site claims of 1 hour credential return, it has been 5 days (3 of them business days) and I have yet to receive credentials. I wrote support twice and haven’t gotten a reply yet. I feel ripped off.
(1)
Alembic
06 November 2013
Version: 5.5
I don't know if upgrading to Mavericks had any effect but UC now takes blank (black) photos with my MBA's FaceTime camera, timed or manual, when reported stolen. I've sent 5 messages with screen shots to Oricule support but no response so far. My first message was sent 2013.10.24, last one, 2013.11.06. Has anyone else experienced this issue?
(1)
Mhoutman
01 October 2013
Version: 5.5
Nice software but I duly miss an auto-updater of the software. Now since some time lack of support for iOS is also bad. (they had this in the past)
(1)
2
StrictlyBagel
07 November 2012
Version: 5.1.1
I've identified Undercover as significantly slowing down my Mac. Contacted the developer but haven't heard back. If you feel your Mac is running slow, do yourself a favour and start Activity Monitor, search for the "uc" process and check how much CPU it consumes. On my system it was, on occasion, between 40%-80%! I've deinstalled Undercover for the time being.
(4)
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5
Jazzyguy
20 October 2012
Version: 5.1.1
This is a good investment . Theft is something you don't expect and rarely prepare for. I feel this app is an outstanding one and gladly endorse it.
(1)
5
jreffner
20 October 2012
Version: 5.1.1
I've never been a victim of computer theft, but I have been a user since version 1. That being said, I have been very impressed with each upgrade. Especially version 5. Orbicule is very creative with the features they have added. I'm especially impressed with the ner HQ features...
(0)
MartySkinner
20 July 2012
Version: 4.8
According to the developer's announcement blog post for version 4.8, it now requires 10.5 or later — having dropped 10.4 (Tiger). This listing's requirements should be changed to match. And from that same blog post, it would appear that the primary change in version 4.8 is for Mountain Lion's upcoming "day 1" support. Version 5 of Undercover is now planned for August.
(1)
1
Reno-Dakota
20 November 2011
Version: 4.7
Since 4.7, Undercover no longer reports the location for either of my machines on the undercovercenter.com website. I've contacted Orbicule several times and received no response. The software is essentially useless to me at this point. I'm on 10.6.8.
(1)
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Culture-Of-One
28 June 2011
Version: 4.5
I'm not posting a full review yet, as I'm still working out the kinks. I liked the idea of this product, and it was reasonably priced, so I registered in early June. The earlier version couldn't track my location at all, though I suspect the problem was at my end at the time. After giving the new version permission to track my location, it accurately tracks my IP address (which will allow tracking accurate within a 50km radius), but it consistently reports my Mac as being on a causeway in Miami, Florida, when it's actually in Eastern Canada. At least it's on the right continent and the right coast! Unfortunately, the error isn't on Orbicle's end, as near as I can tell; the ability to chart the location of your Mac/iPhone/etc. depends on Skyhook coverage, and for some reason Skyhook apparently thinks I'm thousands of miles from my actual location, despite providing accurate data to them on June 3rd. I suspect most US users won't have this difficulty, as Skyhook coverage seems to be pretty good in most populated areas of the USA. I've got a request into Skyhook to see if I can correct the error at their end. Meanwhile, I just hope nobody steals my laptop, or the cops in Miami are going to have a fun time finding it!
(0)
Show comments (2)
5
bmccarty17
19 March 2011
Version: 4.1
I haven't seen any reviews of people who actually had their laptop stolen so I figured I would share my experience from the last weekend. I was visiting my friend at college and had the laptop stolen during a party. The next morning it was clear it wasn't just misplaced so I activated the program and filed a police report. Nothing happend until that evening when the thief went online for the first time. The program takes a screenshot and webcam photo every 8 minutes and the battery was low so it took only 3 shots before powering down. The screenshots revealed nothing useful, he changed my wallpaper and browsed a few websites. The webcam photos revealed his face but no one recognized him. It wasn't until the computer was charged 2 days later that he went back online. This time the ip address revealed he was at a different college and was actually sitting it in class using it. I called the campus police at the school who recognized the classroom and recovered the laptop, the person who took it is facing felony burglary charges. I bought orbicule undercover a couple years ago, but it was the best investment I ever made.
(6)
Trashie
09 January 2011
Version: 4.1
Here is a novel approach: buy insurance, make your home secure and don't walk about in exposed areas carrying an obvious laptop or leave your laptop in the car in open view. If your at school/work don't walk away and leave your laptop.
(1)
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Albyrw
10 June 2010
Version: 4.0
Actually it can do that - if you install a firmware password on the machine, the Mac's firmware will refuse to clean install the existing hard drive or boot from another installed hard drive. It should still boot in target disk mode - not handy for a laptop though.
(0)
5
Bloo
03 May 2010
Version: 4.0
I tried undercover for the iphone. Not perfect but better than nothing. Then I got my macbook pro stolen. Then I got Undercover for the macbook - didn't even know it existed before - bought the family licence (since all the macbooks were stolen!) and installed it. Didn't all go to plan but customer support responded every time within less than an hour. Now consider, you install it - the worst happens and you can't access your account... don't you want to know that help is on hand.... not getting back to you within three working days! I hope I never have to test it. I hope if I have to test it it works. I know if it doesn't customer support will sort it pretty quick.
(1)
5
Coopeh
15 April 2010
Version: 4.0
Great software and great support! You never know when you might get your Macbook stolen, now you can feel more secure in the knowledge that if it does you have a high chance of retrieving it!
(0)
1nf1ltr83r
23 July 2009
Version: 3.0
I don't have my Macbook Pro just yet, but I am planning on using Undercover combined with Safeware insurance. One can never have too much protection. I've heard Apple is considering following laptop PC manufacturers, and having a form of Lojack hardware embedded onto the mainboard. Go ahead and remove the hard drive, then. Go ahead and crack the firmware, then. Only option left would be to solder off the Lojack chip. I imagine that can be circumvented as well.
(2)
Macsolu
29 January 2009
Version: 3.0
This software will not prevent the thief from simply physically removing the hard drive, replacing it with another drive, and then installing a fresh Mac OS & apps.
(6)
Show comments (2)
Brucemiracle
28 March 2008
Version: 2.0
It looks like Orbicule may have gone out of business. I've sent follow-up messages to their support address multiple times in the last three weeks with no response. And they're never on-line with their iChat account any more either.... Doesn't look good if your laptop gets stolen now!
(1)
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Altero-Tot-Eu
18 February 2008
Version: 2.0
My Mac was not stolen, so I can not say how useful is this software. And I prefer like that :). I bought the soft in 2006, and yesterday I asked if I can transfer it to the new MBP. Despite the one year and half, the new version, and the fact that I paid at that time almost half the present price, I got very quick instructions on how to do it. And it was Sunday! Great team!
(4)
1
Noobienoobie
27 December 2007
Version: 2.0
I am writeing to inform you that Undercover 2.0 IS DANGEROUS! After installing the so called, security wonder that theives will cower before, i was in for a rather large shock. I ahve booted into my Windows XP boot camp partition and completes some work using office 2007. Upon rebooting into OS X, typing in my password and logging in, I now had a giant irremovable banner accross my screen reading. 'I am a stolen macintosh computer please return me to my owner. Your photo and location details have been forwarded to the owner and respective autorities.' The mac was also shouting 'HELP HELP I AM A STOLEN MACINTOSH COMPUTER PLEASE SAVE ME AND REURN ME TO MY OWNER HELP' over and over again with full volume. Being on a train at the time did not help me in the slightest. With awkward questions being asked by the train guard and several weary eyes pointing in my direction i was forced to disembarque the train and head to the nearest apple store. I arrived in the store looking rather harrased and the assistant, upon hearing what my mac had to say called the manager who close the store doors and asked me what was going on. I explained that my mac had recently has UNDERCOVER (unregistered version) installed and is now in a rather bad way. The manager did not belive me as i had just ran into the store as if i was fleeing someone. The tech assistant took the mac out of my hands and walked away. 30 minutes later after a localized investigation conducted within the store i was able to prove that the macintosh MacBook was mine and that i had installed Undercover. They only figured out that it was mine after i proved who i was and they checked the registered serial number. DO NOT BUY TIS SOFTWARE IF YOU TRAVEL AS IF IT CANNOT CONNECT TO THE INTERNET OR GETS TURNED OFF DURING TRANSIT YOU WILL HAVE HELL TO GET IT RESTROED!
(4)
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5
Apollox
07 June 2007
Version: 1.5
Inexpensive, well thought out, easy to use, and backed by out-standing technical support. Even just reading the FAQ is rewarding such as their suggestions for setting a firmware password and creating a dummy admin account to encourage the thief to use the system and get caught. This product is top level and well worth the tiny cost of the investment.
(0)
5
Boydbe
22 May 2007
Version: 1.5
I am a college student, just finished up my first year. I purchased and installed undercover the summer before my freshman year began (researched anti-theft software before making the switch to mac). shortly after purchasing Undercover i had my wallet stolen, and I lost my undercover recovery ID #... I contacted customer support and the developer was very quick and patient in guiding me through the steps to recover my recovery number. Over the course of the year, i quite honestly forgot that i had undercover installed, it was just never apparent that it was running (it really does work as advertised, when they claim it takes virtually no system resources). Upon seeing a review for it about a week ago, I remembered that i indeed had undercover installed, but this time could not locate my recovery number or my confirmation email (required to recover your recovery number), lol. Upon contacting customer support again, i was re-told what to do to get my recovery ID # (which brought to my attention that i needed my confirmation # from an email i no longer had). I brought this to the developers attention, and he actually re-sent me my confirmation number!!! Outstanding customer support. I hope i never have to use this software, but it provides great piece of mind. I recommend to anyone who values their precious mac. Simply amazing.
(0)
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5
Wsw
01 May 2007
Version: 1.5
Installed Undercover 2 months ago. I was leery about installing the Open Firmware password. Received rapid response & excellent follow up to my questions from the developer prior to purchasing.
(0)
5
Rubten
01 February 2007
Version: 1.5
I was one day away from signing up with Orbicule. I heard about them on a Wednesday night. I thought, tomorrow is Thanksgiving, I will do it then. I had my laptop stolen. My iPod stolen. My external hard drive stolen. From my car while I was unloading and loading things for our Thanksgiving feast. Gulp. I wished I had just made the purchase. Once I got my new laptop I effortlessly signed up with Orbicule. About two weeks ago i had to send my new MBP back to the shop. I needed a new hard drive. I contact customer support at Orbicule and step by step they helped me! I want to say it was almost instant. They were very helpful and very kind and patient. Customer Service is OUTSTANDING!
(1)
5
Ckpcw
28 July 2006
Version: 1.5
Undercover is just the thing I needed! As a college student, laptop theft is always a concern. Locks can help prevent theft, but once it's gone, you're out of luck. I use both: a physical lock for prevention, and Undercover for recovery. The peace of mind afforded by Undercover is great. The software (as advertised) takes up practically no resources whatsoever, and the support is extremely fast and friendly. For $25 or $30 (with a money-back guarantee!), this is a no-brainer! Undercover is something no Mac laptop owner should be without!
(0)
5
Gee4orce
19 May 2006
Version: 1.5
Innovative software that 'just works' - it stays out of the way so completely that it's actually hard to tell if it's running or not. Personal tech support from the developer is first rate - very prompt, concise and helpful. Recommended !
(0)
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Tee-tee
08 February 2006
Version: 1.5
Brilliant idea! Just a couple questions: 1) What if the theif reset the open firmware password and reinstall the OS? or just use FWSucker to get open firmware password? 2) What if the theif just install little snitch and not letting any connections came through?
(0)
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Thomas-Hayward
18 January 2006
Version: 1.0
Fascinating concept, though I'm not sure I'd feel to easy about the potential for it to send screenshots and location data when I'm using it legitimately!
(0)
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Tiberiusosx
18 January 2006
Version: 1.0
Seems useful enough, but it's just software. What's the point of paying for something that any theif would erase with the operating system?
(0)
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