I have never made a review before. And for many reasons I have become very disappointed, even disgruntled with Apple and my MacBook Air and my iPad. But I wanted to share here the main reason I still use my MacBook Air - what I believe is the best mail archive program out there - for Mac or Windows - MailSteward.
Up front - two reasons: (1) it is the only mail archive program I have used with which I never had a problem of it not finding an email. When other programs failed to find something I was sure was there, I always returned to MailSteward, and it found the emails. (2) John Seward has always provided outstanding tech support - always zoomed in on the problem, or lack thereof, and resolved my issue. What’s more, I usually get a response in hours, sometimes minutes. For me, he defines good tech support - knows the product inside-out, actually provides quality support, and does so in a timely manner.
That said, I would like to share the best example of how I know what I speak of. In 2018 I made my first ever online course purchase. I then moved to Spain, then to Kuwait, then back to Spain. In 2020 I moved back to the USA. My editor convinced me to pursue my attempts to get my $3000 back through the Better Business Bureau. I spent weeks going through multiple computers and hard disks, to review recorded webinars, recorded phone conversations, and yse, emails. I made transcripts and spread sheets to submit my casse.
What is important here, is that using other mail archive programs, I could not find some emails I was sure existed, and that would support my case. In comes MailSteward. I had to combine/merge some data, but I used MailSteward and indeed found all the needed emails.
Additional details: I am a collector. I never delete an email. I never waste time trying to organize emails. I rely on searches to find what I need. I have archived decades of email, many hundreds of thousands of emails, tens of Gigabytes of data.
MailSteward is not the fastest archive program. The two I used on Windows are much faster, yet at times, for unknown reasons, they cannot find something. It reminds me of the not completely reliable search on Amazon - I have put an exact product name I just saw minutes ago on Amazon into the Amazon search, and it will not come up. Yes, very unusual occurance - but when you need to find an important email, reliability trumps speed.
A final note - despite my complete documentation of my BBB case, it was denied, appealed, denied, ignored. Due to some circumstances I choose not to share here, after three years, dealing with a company with a complete lack of integrity (in my humble opinion), I did indeed receive a full refund of my roughly $3000. And MailSteward was a big help in that.