Today mar 9 I had an appointment at 9 am for a virtual install of paygo pos for our store Scrappin it. In my understanding from a conversation with Ana on February 21,2007 I was purchasing a system which would allow me to take a computer to trade shows and return and the computer would sync inventory with the host computer. This technology she referred to as nodes. I am somewhat good with computers and this was confusing to me. I asked many questions and was assured of what I was getting. Today during the virtual install I asked the tech several times if this would do what I wanted. He said that it would, but Ana would speak to me after the install. After the install speaking with Ana, Initially I was under the impression that this would still work. After further conversation I realized that I needed this technology called nodes and that it had to be purchased as well. Through this whole experience I have tried to be informed and ask the right questions. Repeatedly I was told that I was purchasing what I needed to take a computer away from the store. I spent days researching the right pos, reading reviews and trying to make the right decision. Finally I took a day off of work for the virtual install. This day off Cost me and the time spent on research is wasted.
After realizing that I needed to spend another 500.00 to purchase nodes I was furious. I wanted my money back and tried calling several times to speak to someone to resolve this issue. There was no one to speak with on the other end. I left a voice mail with and separate voice mail with a return number. No one called back. Finally My wife reached the a sales person and tried to get someone to work with her on this issue. After a long period of time on the phone she came to the realization that this company was not willing to work with us in any way. She tried to come to another resolution by asking them to refund the portion of our payment for support and have that credited toward the purchase of nodes. This company said all sales are final and that is that. She said she would talk to the credit card company and dispute the charges since we had not received what we were promised. They said, “good luck with that”.
The support from the beginning here has been bad and I was skeptical from the beginning. I feel the support tech installing the software new I didn't get what I wanted and he just wanted to get it installed on my computer so paygo could say he has the product, to bad your stuck with it. I would have stopped the installation if I would have know I needed to spend more money on this.