MacUpdate: stuffit's Profile

User "stuffit" Profile

About Allume

A Division of Smith Micro Software Incorporated.

Real Name:Allume Systems

Homepage:http://www.stuffit.com

Last Login:22 Jan 2008 14:27

Posts:6

Recent Downloads:

User Reviews

StuffIt Standard	Oct 27 2008	STUFFIT StuffIt Standard is completely self-contained. No other components are installed anywhere on your machine. The admin password is required in case your account is a non-Admin user and you do not have write-permissions to the Applications folder. --Eric Kopf StuffIt Product Manager Smith Micro, Inc. (Version 13.0.1)		0
		[ Reply ]

Stuffit Expander	Oct 21 2008	STUFFIT Thanks for the suggestion :-). We did exactly that with both StuffIt 11 and StuffIt 12 and still had support calls. While the new StuffIt Expander installer may be somewhat frustrating and unnecessary for advanced users, they are still able to install the software. Now novice users that don't understand the drag install concept and were previously unable to install the software can also install it. --Eric K (Version 13.0.1)		0
		[ Reply ]

Stuffit Expander	Oct 21 2008	STUFFIT We switched from an installer to a drag install with StuffIt 11. Given the number of Support calls we've had since then from customers that do not understand the drag install concept (I attribute this to switchers or new users), we put the StuffIt folder in a slim wrapper that copies Expander and the manual to the Applications folder. Expander is completely self-contained. No other components are installed anywhere on your machine. The admin password is required in case your account is a non-Admin user and you do not have write-permissions to the Applications folder. --Eric Kopf StuffIt Product Manager Smith Micro, Inc. (Version 13.0.1)		+5
		[ 3 Replies - Reply ]

Replies:

Stuffit Expander

Oct 21 2008

PSEUDOPROMETHEUS Instead of using an installer, might I suggest the use of an illustrative dmg wallpaper, � la Firefox? You could even take it one step further and include an alias for the Applications folder like some other developers have.

Best of luck. :)
(Version 13.0.1)

Stuffit Expander

Oct 21 2008

STUFFIT Thanks for the suggestion :-). We did exactly that with both StuffIt 11 and StuffIt 12 and still had support calls. While the new StuffIt Expander installer may be somewhat frustrating and unnecessary for advanced users, they are still able to install the software. Now novice users that don't understand the drag install concept and were previously unable to install the software can also install it.

--Eric K
(Version 13.0.1)

Stuffit Expander

Oct 24 2008

SJK Attempting to reduce your support load by making a ()&@#$ installer out of this caters to stupidity at the expense of people who have a clue. Lame move.
(Version 13.0.1)

-1

iTuneMyWalkman	Jan 22 2008	STUFFIT If your phone uses a memory card, get a USB 2 card reader. I picked up a "Thumbdrive" type adaptor for a Sony Memory Stick Pro at Fry's for about $7. It makes all the difference... (Version 0.942)		0
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ShowVolumeFragmentation	Sep 18 2006	STUFFIT If you are using Apache, add this line: application/x-stuffitx sitx To the end of this file: /etc/httpd/mime.types --Eric Kopf Allume Systems, Inc. (Version 0.80)		0
		[ Reply ]

Stuffit Deluxe	May 4 2006	STUFFIT I am unable to duplicate this behavior. If I move Expander's progress window. When I expand another file, the progress window appears in the new location. If I quit and relaunch Expander and try again, it still appears in the newly designated location. Perhaps your Expander preferences file, located here: /Users/<>/Library/Preferences/com.stuffit.Expander.plist ..is damaged. Delete it and then try to duplicate the issue again. --Eric K (Version 10.0.2)		0
		[ Reply ]

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