MacUpdate: robbchadwick's Profile

User "robbchadwick" Profile

About Robert

Real Name:Robert Chadwick

Last Login:16 Jun 2007 07:30

Posts:3

Reviews:1

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User Reviews

CallWave Virtual Voicemail	Jan 30 2007	ROBBCHADWICK I have now solved the issue with Verizon, so my voicemail is back to normal. Your de-activation codes do not work with Verizon; and I believe you know that or at least you know there may be an issue since you do advise to call them if you can't get the de-activation codes to work. This info only came once I started the cancellation process with you. Perhaps it's buried somewhere; but the folks here and on Version Tracker are usually early adopters. We don't always read the tech notes. My point is that I'm sure your widget is nice; but I would only want to use it occasionally. Most of the time I would want my voicemail from my mobile phone. Since you can't simply turn it on & off, you should put a warning UP FRONT about what is going to happen before you entice people to download this widget. (Version 1.0)		0
		[ Reply ]

CallWave Virtual Voicemail	Jan 27 2007	ROBBCHADWICK Before you download and activate this, be sure you want it. Basically, they hijack your voicemail. You have to sign up with them. They give you some numbers to punch in on your mobile phone. At that point, they have forwarded all your unanswered calls to them; and your voicemail with your service provider is by-passed. Naturally this is a ploy to attempt to sell you their premium service. THEN, once you realize what has happened and try to cancel the service, they give you instructions on reversing what they did; but it doesn't work. It was a lot of work to get someone at Verizon to put my voicemail back to normal; and I'm not even sure things are back to normal because a recording at Verizon tells me that my port was successful. Obviously, I did not want a port. Therefore, beware and be careful of this. They do not tell you anything about what they are doing before they do it. (Version 1.0)		0
		[ 4 Replies - Reply ]

Replies:

CallWave Virtual Voicemail

Jan 30 2007

BRAMR I'm a Product Manager at CallWave.

robbchadwick: Sorry to hear that you had trouble deactivating your Verizon forwarding. I'd be happy to help you with that. Please contact me at care-v2w(at)callwave(dot)com.

For the record, please note that our Visual Voicemail widget shows both activation and deactivation instructions. The Learn More, which is available from the registration screen, explains how it works, and what activation codes are.

We appreciate your feedback and will use it to improve our products.
(Version 1.0)

CallWave Virtual Voicemail

Jan 30 2007

ROBBCHADWICK I have now solved the issue with Verizon, so my voicemail is back to normal.

Your de-activation codes do not work with Verizon; and I believe you know that or at least you know there may be an issue since you do advise to call them if you can't get the de-activation codes to work. This info only came once I started the cancellation process with you. Perhaps it's buried somewhere; but the folks here and on Version Tracker are usually early adopters. We don't always read the tech notes.

My point is that I'm sure your widget is nice; but I would only want to use it occasionally. Most of the time I would want my voicemail from my mobile phone. Since you can't simply turn it on & off, you should put a warning UP FRONT about what is going to happen before you entice people to download this widget.
(Version 1.0)

CallWave Virtual Voicemail

Jan 30 2007

BRAMR I'm sorry that the Verizon deactivation code did not work for you. Verizon's deactivation instructions come straight from this Verizon Wireless website: http://www.verizonwireless.com/b2c/HowToControllerServlet?path=featureDetail&path=featureDetail&featureId=1974

(you have to enter your zip code)

I'd like to find out why it didn't work so that we can improve our instructions. Please contact me at care-v2w(at)callwave(dot)com so that I can troubleshoot your situation.

As for your comment on being upfront, note that the widget Learn More link explains how it works, and what activation codes are. Deactivation codes are also available at all times in the widget preferences.

Lastly, note that you can still access your messages by phone when using CallWave. Just call your own cell number from your cell.
(Version 1.0)

CallWave Virtual Voicemail

Aug 1 2007

TERESA.WHEELER This is just to clarify the deactivation code issue with Verizon.

CallWave works with the No Answer/Busy Transfer feature offered by many carriers. The code to cancel it on the Verizon network apparently varies depending upon which of their markets you're in. *73 to cancel all forwarding (which is how CallWave works) is straight off the VZW web site, however it did not work for me. I am in Atlanta.

I found *710, among other codes, at Howard Forums, and it did the trick (none of the others listed worked for me). There was a note on the posting (dated from January of 2007) stating that *710, *720 and *730 were being phased out and that *73 was the replacement.
(Version 1.0)

SMS Mac	Nov 20 2006	ROBBCHADWICK First the good stuff. This is a neat little application; and the developer seems to be very supportive and attempts to solve any problems. If you need to send international SMS, it may be the best product I've seen. Now for the issues. I live in the USA and have a ported number. When I couldn't receive messages, the developer did fix my number; but what about other ported numbers I send messages to? What if they never know they didn't receive one? Also, I use Verizon Wireless; and any REPLIES I send are not received. (Of course, I could start a new SMS to the sender; but that's another aggravation you have to hope people remember to do.) This application started me on the road to find a great solution. For me, since I don't need to send international messages, I simply use iChat to send AIM to mobile phones; and they can reply just fine to iChat. When I leave home and have not received my replies, I just turn AIM on in my mobile phone and my replies are delivered that way. This works well; and I don't have to rely on people remembering to do the correct thing to reply to me. THIS IS A NEAT LITTLE APPLICATION THOUGH. (Version 2.0)		0
		[ Reply ]

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