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About quandrei
Last Login:8 Aug 2009 20:52
Posts:3
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Espresso
Aug 8 2009

QUANDREI  I wouldn't hold my breath about support from Macrabbit. I sent them an email over 1 month ago about a few issues and questions, and have yet to receive a response.

I, too, have a purchased license. Fortunately for me, I bought it with MacHeist, so I didn't have to pay the high sticker price like some other users. The more I use it, the more flaws I find with it, so I am glad I didn't fork out the 80$. It's not worth it, especially with the complete LACK of support.

Originally, I thought because I purchased for less $$$ through MacHeist, that my business didn't mean as much to them as others who paid the full price, but I am beginning to see that they are dropping the ball with all their clientele. Too bad.  
(Version 1.0.5)

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0
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Espresso
Jul 11 2009

QUANDREI  I agree with most of the points in this review (I say 'most' simply because I have not encountered some of the issues mentioned here).

I just wanted to add 2 points:

1 - Re: CSS editing - it would be nice to see some of the features in their other product CSSEdit included in Espresso. Since CSSEdit no longer seems to be maintained, it seems silly to let those great features go to waste.

2 - It took 4-5 false starts before I finally got the 'Sugars' working. Despite what it says on the 'Coffee House' aggregator, most sugars do not install by simply double-clicking them and placing them in a given folder. There are a few added steps for the majority of them. If I remember correctly it involves decompressing them a specific way, renaming them to a particular format, and then placing them in a specific folder, but without knowing these specific steps, you'll spend quite some time trying to analyze what you might've done wrong. In any case, a bit of time on some forums and you'll figure it out. (I would post the original thread that helped me find a solution, but I cannot seem to find it on the forums anymore).   
(Version 1.0.5)

praisebury
0
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CSSEdit
Jul 11 2009

QUANDREI  I've been using CSSEdit on a trial basis and agree this is really good piece of software. However, there are a few issues that need to be addressed:

1 - The current sticker price has not changed (29.95 Euros), despite the fact the software is no longer being maintained (according to their website blog) and the last update was done nearly 2 years ago. I think it unreasonable to be asked to pay full price for an outdated, unmaintained software no matter how wonderful it is.

2 - I currently own a license for Espresso. I am not completely blown away by its feature set but it is a decent peice of software. For the sticker price, in my opinion, it is not worth it. It was my hope that, since CSSEdit was being discontinued, and their new product was their main focus, some of the great features in CSSEdit would be incorporated into Espresso. This does not seem to be the case, nor does it look promising for the future.

3 - Finally, their support/customer service is completely lacking. I had sent an email 14 days ago regarding some of these issues (and other more specific questions not mentioned here) and have yet to receive a response.

All in all, despite the great feature set of CSSEdit, I don't think I would buy it just because of the lack of maintenance & support from MacRabbit.  
(Version 2.6)

praisebury
+4
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