BURNINGTHUMB This fellow first contacted us saying: "I paid for and downloaded your software. It does not work on my Mac. I do not have a RW drive, so it just kicks the disk out." When we followed up asking for System Info it turned out he did indeed have a CDRW Drive. He sent us this information that we requested from the system profiler: "Burn Support: Yes (Apple Shipped/Supported) He then followed up saying this: "It was a CD-RW. I tried multiple CD-RWs on multiple occasions. Unfortunately, I was not aware there was a free trial, so I purchased it out of desperation to try and meet a deadline. I needed the software for 1 specific project in which the deadline has passed" We asked him for the DRM Dumpster log so that we could determine the cause of the problem. Though we asked in 4 different emails he each time never sent the log so we could never confirm that he followed the setup steps - our guess is he did not but that is just a guess we are not saying it is a fact. There were many more emails but to sum it up he only needed to convert 1 track and he just should have used iTunes. We are sorry he did not explain that he was not very computer literate or we would have not been trying to solve the problem which we now believe has nothing to do with our software. After all the time spent on this he is now posting negative reviews and says this: "The hostile tone of your last email and calling me dishonest has pissed me off enough to post NUMEROUS negative reviews to my displeasure of your product, support and customer service. I'd be happy to post more reviews in my spare time so keep the emails coming" Our "hostile email to him was this: "I have asked you now for the 4th time to send me the log information. Once you send me that information I can tell you what to do next. If you do not send me that information I cannot help you further. While I want to respect your specific circumstances I can tell you that you are the only person currently reporting an issue. In the past all issues have been resolved once the log information was provided, and as you see in the paypal email below, issues are solved by working WITH each other. I am prepared to work with yo to resolve this issue and once again assure you that if the software is the problem, as opposed to something else like you missed one of the required setting, you will receive an instant refund. I am however, based on the total lack of any issues from any other people, 99.9% confident this is a small issue with your configuration that can be easily resolve with a small bit of cooperative effort."
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