MacUpdate: glioma's Profile

User "glioma" Profile

About William

Real Name:William Brown

Last Login:21 Oct 2008 07:59

Posts:8

Reviews:2

Recent Downloads:

User Reviews

GaragePay	Jul 2 2008	GLIOMA This is a useless program. It does not download the item descriptions. You can get more information by downloading the QIF file format from PayPal and importing into a financial program, such as iBank. That way you obtain all the information for each transaction that PayPal offers. The developer's response is that the PayPal toolkit doesn't offer the item description. Too bad they don't tell you that before you buy the program. (Version 1.0.1)		0
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Amazonas Sphere	Jun 21 2008	GLIOMA I get the same error message as previously reported. Website has no contact for support. I know it's free, but it doesn't work. (Version 1.2)		0
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CDFinder	Mar 30 2008	GLIOMA I've used CDFinder for a couple of years and have always liked it. But I started using DiskCatalogMaker for one simple reason. CDFinder is too slow. My catalog has about 150,000 items. To update the catalog, CDFinder requires 5-10 minutes. DiskCatalogMaker rescans and updates the catalog within 15 seconds. If CDFinder could improve its algorithm for scanning and updating volumes, I would return to it. (Version 5.1)		0
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CosmoPod	Oct 1 2007	GLIOMA Safari crashed after installation of Cosmopod. Now the Cosmopod button remains dimmed, despite uninstalling and reinstalling. (Version 1.9.1)		0
		[ 2 Replies - Reply ]

Replies:

CosmoPod

Oct 8 2007

GLIOMA Emails to the developer for support of this problem have gone unanswered.
(Version 1.9.1)

CosmoPod

Oct 26 2007

XYPHER Close Safari first then install. Restart browser and wait for Flash video to load fully before pressing the dimmed button. It will start to download. Worked perfectly for me on the latest version.
(Version 1.9.1)

Unison	Aug 5 2006	GLIOMA I made essentially the same comment under Transmit. Great software, lousy customer support. Email requests for support do not get a response. The developer's website states that emails for support will be answered within a few business days, but it's more like a few business months. (Version 1.7.6)		0
		[ 5 Replies - Reply ]

Replies:

Unison

Aug 30 2006

CASTLE I sent a list of feature requests to the developers and got a point by point response from them, which was informative and friendly. I guess either you were unlucky or I was lucky.
(Version 1.7.7)

Unison

Sep 10 2006

JAZZADDICT I've always got responses within 24 hours from Panic. I hope you get better support in the future.
(Version 1.7.7)

Unison

Dec 10 2006

SLEGGAT I've had prompt and friendly email support from the Panic team the two times I've emailed them. Hope you have better luck next time.
(Version 1.7.7)

Unison

Jan 4 2007

ETNIER While Panic used to be friendly and responsive as they developed Unison in the year or so after its initial release, this has changed: fewer of the program's many significant shortcomings (in relation to 'professional' USENET applications like Thoth or Hogwasher) are being addressed, in releases which come very infrequently now. And in my experience they have stopped responding to support inquiries.

I have no way of knowing, but from the evidence I think development of this program may be all but abandoned
(Version 1.7.7)

Unison

Jan 4 2007

JAZZADDICT I agree that the Unison still needs much work, but I see no evidence that suggests that the program has been "abandoned". It already has a Leopard ready build. As far as the the support issue. I find it odd that people are either entirely satisfied or feel completely abandoned. I'd like to see them address this. One way to alleviate this would be for Panic to open a user forum. Having a forum has become a standard, and being that Panic has a huge user base, they should hop on it.

Happy New Year!
(Version 1.7.7)

Transmit	Jul 16 2006	GLIOMA This is a fine program. Support from the developer is abysmal, however. Emails go unanswered. I've had the same experience with Unison. I'll continue to use Transmit, but I'll probably not buy another program from this developer unless the response to customer requests for help improves significantly. (Version 3.5.4)		0
		[ 1 Reply - Reply ]

Replies:

Transmit

Oct 12 2006

3ABNPUB My experience has been the opposite: Very responsive support from Panic (the developers). Are you sure your complaints are written in a polite and courteous tone that would incline the developers to respond?
(Version 3.5.5)

SuperScrubber	Feb 24 2006	GLIOMA I have not seen any response from the developer to these comments. I reviewed the developer's web site, and honestly, don't see an advantage to this program over Disk Utility in 10.4.x. Can anyone offer some advantage? (Version 2.0)		0
		[ 1 Reply - Reply ]

Replies:

SuperScrubber

Feb 24 2006

MACUPDATE ADMIN Have you tried emailing the developer?
(Version 2.0)

	Jan 13 2006	GLIOMA The user interface on this program is very Mac like. But the auto login feature is cumbersome. For this reason, I gave up on Password Retriever and changed to Wallet 2.0. (Version 5.1)		0
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