CYBERBRENT Just and FYI everyone: GREAT PRODUCT - WORSE SERVICE I'm a 25 year Mac user who would like to say what a great product Parallels is. We use it at our business everyday. I'm also known by friends and family to be a very mild manner CEO. That said take my comment on service as very fair and objective - BUYER BEWARE. Here are the emails and phone calls made (still no reply): MAR 6/07 EMAILED TO PARALLELS - "Very disappointed. Waited on two calls for over 45 minutes to an hour. No one helped with our paid support 13166-10. The phone system cut out three times on your automated end before I was even successful in getting to wait on hold. Left a message for someone to contact us, but no helped yet. We paid $40 CDN to get help asap (30 minutes would have been fine) - we have an accountant who not work because of the problem in Parallels, so that was money wasted as well while we all waited on hold to no avail. Would like to request a refund please. Couple emails resent but no reply... JUN 21/07 EMAILED AGAIN - "When we purchased Parallels near the beginning of the year we did so during a promotion that included free upgrades for a year. I did keep a web page pdf I believe just incase something was lost in the unbelievable growth that the Parallels team must be under right now...We thought that would include this version 3.0 release? As we'll we purchased a Support Incident (13166-10) and have not been able to use that because support on the phone takes 1 - 2hrs and I run out of time waiting. Could we request our refund (have been waiting since March 6th for a reply - see email below). Please confirm receipt of this email." Again STILL NO REPLY...as of July 19/07 I hope this helps someone at the company try to get us the service and at least just reply to our company. http://www.meninkilts.net (Version 3.0.4560) |