CHRISTOPHERMSCOTT I really don't understand why this software has received so many bad reviews. I have been using it for over a year now and have made over 500 backups of my commercial DVDs. There have been a few cases (probably between 10 and 20) where the discs were unable to be copied. However, there have been very few 'coasters' since the software recognized the disc could not be burned before an attempt to burn the disc was made. With that being said, I wholeheartedly agree with criticisms of their customer service, or complete lach thereof. I had a problem with one of the updates and no one ever got back to me. Thankfully, I was able to figure it out myself.
If you are attempting to make copies of unprotected, non-commercial DVDs, then this software is not necessary but if you are trying to make 'legal' backups of your own commercial DVDs then your only alternative is going through the 'production' of using MactheRipper and Toast.....
(Version 4.0.2)