ALTIMAC  I'm one of the developer. Please contact me at altimac@carrafix.com. Precise it is about Contactizer. It is my personal email address.

You are the second Australian to report problem with our servers located in the US. I honestly don't know what to do, but my personal email address is not Objective Decision related and should work correctly.  
(Version 3.5.1)

FIGMAN4  I have been on their forums...they are extremely responsive...you might need to refresh your browser cache.

Their forums are at http://objective-decision.com/forum/

Just wanted you to know...see you on the forums  
(Version 3.1.4)

BASHOSFROG  Odd. Weeks later, I still can't get onto the website, or send an email. I always get a "timed-out" response, no matter whether I use OmniWeb, Safari, Firefox or NetNewsWire (and mails still bounce). I've got no idea what goes on - I can access the rest of the web without a problem. I'll just have to resign myself to not having CP.  
(Version 3.1.4)

FIGMAN4  Try here...

http://objective-decision.com/en/products/contactizerpro/

I am on it as we speak...I am using Firefox and have access on Camino/safari etc...this is bizarre if it doesn't work!  
(Version 3.1.4)

BASHOSFROG  Same result ...

Omniweb's error log gives me this, if anyone knows how to interpret it:

2007-07-27 07:08:38 Error loading : timed out

2007-07-27 07:08:38 http://objective-decision.com/en/products/contactizerpro/: timed out [NSURLErrorDomain/-1001]

2007-07-27 07:08:52 Warning: Cannot convert charset "" to string encoding; using default encoding instead  
(Version 3.1.4)

FIGMAN4  Ok,

I have submitted this on the O_D forums...let's see if we can track down why you are having problems.

Again...I use their forums/website every day, and the app is the closest thing I can find to their windows counterparts that works like it is supposed to for a CRM on the Mac. It is about to get even better with a new upcoming release...and they have a sale going on right now too..

Let's see if I can get some assistance in helping you!  
(Version 3.1.4)

BASHOSFROG  Thanks, figman. I'm a journalist with hundreds of contacts to manage, so I'd like CP onboard to help. Anything you can come up with ...  
(Version 3.1.4)

FIGMAN4  I'll let you know...

By the way I just downloaded Omniweb and went to the site (just in case)...it worked just fine..so there may be some bizarre internal setting causing an issue...do you know anyone else that you could try it on their computer? It would be nice to welcome you to our community...so...let's try this...here is the link to the forums for CP..let's see if going to a different page works better for you.

http://www.objective-decision.com/forum/  
(Version 3.1.4)

BASHOSFROG  Same result. Anything to do with that site is no-go, it seems.  
(Version 3.1.4)

FIGMAN4  Hopefully you are not tired of me trying to help yet...If you google your error it comes up with an Omniweb forum link...I followed those to this possible solution..

Go to Applications > Utilities: Open Keychain Access

Keychain Access > Preferences: 'Certificates'

Check - 'Online Certificate Status Protocol' (OCSP): OFF

Also check in Keychain Access the keychain 'X509Anchors' for any Certificates with a Red Cross beside them ...... highlight these and delete them (they are invalid).

If you are willing this might help out...just keep the instructions in case you need to reverse this process. It seems to be a known bug in some systems.  
(Version 3.1.4)

BASHOSFROG  The help is appreciated. I did as advised in the Keychain - no luck. I fiddled with turning the firewall on and off - no luck. I tried Opera - etc. I'm just about to give the machine a workover with Onyx (although I already use Applejack fairly frequently). It might be an issue that can only be dealt with from the objective-decision website, as in the admin looks at why this particular machine is blocked.  
(Version 3.1.4)

BASHOSFROG  ... and tried a major cleanup with Onyx, with no result. Also tried accessing the Objective Decision servers via the "Purchase" menu in CP, and timed out again. I'm not sure what there is left to do.  
(Version 3.1.4)

OBJECTIVE DECISION  I think there is a problem with our ISP that may have banned our IP for an unknown reason.

Coulf you please try to access our website from another computer or modem ?  
(Version 3.1.4)

FIGMAN4  The english is a bit broken, so the intent (translation) was to say that they believe your isp is banning their website for some unknown reason. You have not been blocked on their side

--I have not given up yet--  
(Version 3.1.4)

BASHOSFROG  I'll check that out. Thanks.  
(Version 3.1.4)

BASHOSFROG  Ha! Got onto the site via a wireless LAN I'm testing, bought CP, and am up and running. But I still can't access the site from my usual modem. Have emailed the ISP to see what's going on.

Thanks for all your help, figman. Objective Decision owes you a free licence ...  
(Version 3.1.4)

BASHOSFROG  Just got a response from my ISP. Hope Objective-Decision can use this to address the issue - it seems that I may not be the only one.

***

Might want to pass this information to your web designer too. I'm

actually having trouble using it from a number of locations, some places

work and some don't. What seems has happened is that it's got a block on

a range of IP addresses. Seems to stop at a Lunar Webpages server, and

after that you can't get past it. It's usually very unlikely that

Website/Web host would block a range of IP addresses as there's no point

to it, unless they are trying to stop spammers/hackers, but in this case

it seems so.

The other thing is if this site recently had it's DNS updated, some

ISP's may have trouble getting the site for up to 48 hours while the DNS

is propagating around the world.

Finally, I've checked into blocked sites/IP's from our end and found no

block going to this site.

***  
(Version 3.1.4)

BOBBBY  I am having the same problem with the Objective-decision site.

I have been scratching my head for the past week trying to figure out what might be happening.

If the developer reads, could you let me know if there is a fix for this issue?

Thanks  
(Version 3.6.7)

OBJECTIVE DECISION  Objective Decision (objective-decision.com) is banned for no reason by Australian and New Zealand's ISPs.

We currently do not know why but something like 10 to 20 australians customers can't access anything from objective-decision except probably emails.

We are investigating the problem, but honestly Internet is so huge, the problem is so "above us" that we can't fix the problem ourself. Our site host has opened an issue and we are waiting for a solution.

(This is complete madness :) )  
(Version 3.6.7)

BOBBBY  Thanks for your swift reply.

Guess you can add Hong Kong to that list. Checked with friends and some can access your site and some cannot.

From above postings, sounds like you might want to consider hosting your domain with a different provider.

Hope it works out for you guys.  
(Version 3.6.7)