ELTIMA SUPPORT The troubles you have encountered with SWF to FLA conversion can be investigated if you send us the SWF file to support@eltima.com. It is difficult to guess the reason unless we have a chance to have a look at the SWF file in question. As far as refund issue is concerned, we return money only when the product is malfunctioning on client's PC and we receive assistance in finding out the reason on the side of our customers. This information can be derived from purchase page of our product: http://www.eltima.com/purchase/swf-to-fla-converter/ We regret to hear that you didn't receive any response to your refund claim, however this is possible only providing that we didn't receive message to either of the following emails: info@eltima.com, support@eltima.com, sales@eltima.com
I don’t see why you decided to post a negative comment rather than contact our support team, but I can assure you, that all the issues with our software are given maximum detailed attention, and we guarantee the satisfaction with our products if you provide the same in return. Moreover, there can be multiple reasons why your SWF file could be erroneously converted. Most probably it is not created according to Macromedia’s SWF specifications, this is the most common reason. Finally judging from your review, you put all 1’s, it isn’t objective at all.
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