MacUpdate: albertp's Profile

User "albertp" Profile

About albert

Real Name:albert poynter

Last Login:17 Apr 2009 15:08

Posts:1

Reviews:1

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LightSpeed	Apr 17 2009	ALBERTP anyone should be warned before purchasing this xsilva webstore program. the program itself is on the expensive side but this is not the issue. it is the hours and hours of IT and programming that is incurred to get this program to work. the customer service is TERRIBLE!! you will be paying an hourly rate (my IT person is $125 an hour to sit and wait for HOURS ..and many times not get a call back until the next day. your issues never get resolved but customer service is unreliable and you spend THOUSANDS of dollars and not get anywhere. THIS IS A RECESSION. i have found xsilva to be unreliable, unaccountable. you do not want to spending money today or really ever on such a product. there are only 2 customer service technicians to help 200 customers and each call is approximately an hour. this is not an user friendly product and is marketed as such. i have had a XSILVA TRAINED IT PERSON AND A COMPUTER PROGRAMMER WHO CANNOT FIGURE THIS OUT. your $125 an hour IT person who has been trained by xsilva needs to contact xsilva to solve the issues. please whoever is thinking of purchasing this product BEWARE. (Version 2.8.3)		+1
		[ 2 Replies - Reply ]

Replies:

LightSpeed

Jul 31 2009

HYPERION You should get a new IT guy as this was quite straight forward. It was very easy to skin and setup for my three companies. Tech support was not needed as the instructions were enough for me, but when I have called Xsilva, the first time I got right through, the second a call back within the hour. Oh and really it would be a web developer you should be dealing with for "WEB SITES", don't you think?

I am so annoyed by people who write slander about things when they have no idea of the things they speak of. Blaming a good product for you issues rather than on an unskilled "IT guy" most likely your pal who can browse the internet and get email all by himself is just silly. Learn to handle email before you become a PHP expert!
(Version 2.8.7)

LightSpeed

Aug 1 2009

HYPERION I should mention, my first e-commerce site cost $25,000 and works like a dream, still to this day. my e-commerce sites build on Xsilva's web store cost me all of $3,000 to $4,000 including setup and skinning and work like a dream. Is $25,000 vers $4,000 really a hard decision?

The Xsilva trained IT guy is your guy not mine! What kind of IT guy has to sit on the phone for help. Did he call AppleCare to get help setting up your Mac as well?
(Version 2.8.7)

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