STEVE COPLEY I've been using Mozy for about a year and a half. I've recommended it to friends and family (Windows PCs). But I'm now probably going to stop using it and change to either CrashPlan or SpiderOak (I'm trying out both this week before making my final decision). Why? It's not the interface / features - I really like how Mozy works and how nicely it fits in with OS X (clean, consistent UI). It's the intermittent connection issues I've had. As I write I have 2.5GB of updates to upload (some new pics in iPhoto) and Mozy has been attempting to upload them for almost 5 days. It's managed 300MB so far. The log file is full of 'failed to write to output stream' errors. A live-chat to support resulted in some fiddling with my account (at their end) and uploads beginning - but this only lasted for a short time. A subsequent e-mail has so far not been responded to (3 days). The connection issues are definitely Mozy-related - CrashPlan and SpiderOak are happily using my (slow) Internet connection to upload a bunch of files right now without complaint. Mozy is stuck at 0.0% as always. When I was having similar issues in the past I was instructed to re-install the client and that it would 're-sync' with the files already uploaded. It didn't and I was faced with waiting 2 weeks whilst all my files uploaded again. Not good. Frankly, you want any back-up scheme to be reliable and trouble-free. My experience with Mozy has been neither. Time to switch. |