SNERDLY Further to my posting below, this announcement will help you understand the current situation: We wanted to let people know where we are, at this point, and to thank our customers who've been working closely with us over the past few weeks to help us resolve the issues with Groupcal 3. Groupcal 2.x has been a great product and has developed a very satisfied customer base and a solid reputation for its capabilities and responsive support. OS X 10.4 introduced an important change that, while good for Groupcal in the longer term, required a major set of changes before Groupcal could work with Tiger. In an attempt to expedite the work, Snerdware contracted additional development resources. Unfortunately, that situation did not produce acceptable results and, after an extended effort, Snerdware has now replaced those development resources with a new development team and has rededicated itself to producing a version of Groupcal 3 that maintains the high degree of quality you've come to expect from previous Snerdware products. We have a high degree of confidence in our new development team and their ability to deliver a solid product to our customers. The new team started work in March and has already completed its second bug-fix release. Given the complexity of the code and the products involved, we have been very pleased with their initial progress. The on-going development strategy is to focus on the most prevalent problems and, as each significant issue is fixed, produce a release along with clear information about what's been fixed. To that end, we've already done the work to streamline the release process and have added a detailed version-history page at http://www.snerdware.com/groupcal/history.php that's linked to the Groupcal product and download pages. The team has also added some capability to Groupcal to allow customers to capture troubleshooting information. We plan to add more such capabilities as we address additional areas within Groupcal. While we know that Groupcal and Snerdware's reputation has been tarnished by both the length of time it took to release Groupcal 3 and the quality of the initial release itself, we are now working hard towards regaining our good standing. Having said that, we know what counts at this point is actions and not words. We feel confident in the new development team as they've already demonstrated that they have both the enthusiasm and the capabilities required. We can promise that we will correct the deficiencies with Groupcal 3 as quickly as possible. We believe that there are 3 or 4 weeks of work remaining to address the remaining issues we think exist in Groupcal 3 at this point. We are very fortunate to have various customers who are willing to participate in helping us identify and solve problems. We sincerely appreciate the time and effort they spend doing so. CEO, Snerdware, LLC. (Version 3.1) |