SECUREMAC  NATHANCOLLINGS,

It is important to update the definitions for MacScan before performing a scan to detect the latest threats, once MacScan has detected the items they will be isolated in a folder to your desktop for you to inspect, from there simply drag the folder to the trash. MacScan will detect and remove if running the latest version. If you feel that it did not, simply contact us for further support and our team would be happy to assist you.

We thank you for your feedback and look forward to working with you!  
(Version 2.7)

SECUREMAC  NATHANCOLLINGS,

Thank you for your comments about MacScan. I hope this response will help clear up your misunderstand of what MacScan does and what other tools are offered. A list of the spyware that MacScan scans for is available on our website. MacScan has been the leader in anti-malware protection offering solutions for spyware removal since 2002 and 2005 for Mac OS X. Other tools are available to remove spyware from the Mac including two free utilities released by our company SecureMac.com. These tools target specific threats whereas MacScan scans for thousands of security and privacy threats including trojan horses, keystroke loggers, dialer applications, and tracking cookies. We keep on top of the latest security threats updating our definitions in a timely manner whereas free alternatives are often out of date and miss serious security threats.

Downloading the trial version of MacScan allows you to use the program for 30 days for free allowing you to detect and remove malware found. We look forward to your continued support and are happy to answer anymore of your questions, our e-mail address is macsec@securemac.com  
(Version 2.7)

SECUREMAC  Hello DSW1958,

Thank you for your comments. The MacScan update process requires an internet connection and access to check and download the file without being obstructed by third party security and firewall software. If you have any software running temporarily disable or allow access to MacScan while checking for updates and let us know if this fixes the situation by e-mailing macsec@securemac.com. You may always download the latest binary directly from http://macscan.securemac.com/files/MacScanInstaller.dmg  
(Version 2.7)

SECUREMAC  Thank you for your comments. The only time MacScan communicates with the outside world is when you are checking for updates (optional, see preferences) and when activating the product. For more information on esellerate and activations please reference http://www.esellerate.net/activation_policy  
(Version 2.6.1)

SECUREMAC  CaesarV, Thank you for your comments. MacScan does not require authentication unless you want to run in authenticated mode as the dialog displays. MacScan can run fine scanning files owned by the user perfectly fine under non-authenticated mode. However accessing files your account does not have permission to access requires authentication. As far as the cookie issue is concerned, it sounds like your cookie file is corrupt and we can assist with fixing that. Feel free to e-mail macsec@securemac.com for further support.  
(Version 2.6.1)

SECUREMAC  Thanks for the quick feedback, it is possible you caught us while we were updating our files on the servers. If you wouldn't mind emailing us macsec@securemac.com with your version of Mac OS X we can further check into it. As always you can download the latest version directly from our website directly or through the mirror links here.  
(Version 2.6.1)

SECUREMAC  A new version of keyboard spy was released today. When new threats emerge we update the spyware definitions as soon as we have analyzed the threat. Macscan does detect all three of the listed spyware. Please feel free to contact macsec@securemac.com to further troubleshoot detection and to further advise you in proper detection and removal.

We thank you for your feedback.  
(Version 2.6)

SECUREMAC  MacScan does indeed detect both of the programs mentioned. It is important to make sure you are running the latest version of MacScan and definitions available. To do so simply launch MacScan and click the MacScan menu and select 'Check for Updates'. Our staff is available to answer any questions you may have and if users find spyware not detected you may submit samples and information to macsec@securemac.com  
(Version 2.6)

SECUREMAC  Hello DAVE12345 -- We welcome you to e-mail SecureMac for technical support, the e-mail address is macsec@securemac.com. We will be glad to assist you with any issues you are having.  
(Version 2.0)

SECUREMAC  SecureMac protects against all malware threats to OS X, no matter the source. This particular trojan happened to be bundled with pirated software, but it could have been (and could still be) bundled with any software, be it free, paid, or trial software, or even compiled open-source distributions.  
(Version 1.0)

SECUREMAC  Hughmac,

What version of OS X are you running? Make sure MacScan is not running, then open your Hard Drive, then the Users folder, then the Shared folder, and then the MacScan folder, and delete the files SpywareDefinitions.plist and CookieBlacklist.plist. Run MacScan and check for definitions updates. If you are still experiencing problems with MacScan, please e-mail us at macsec@securemac.com for further support.  
(Version 2.5.2)

SECUREMAC  Thank you for your feedback, if possible please e-mail the crashlog to macsec@securemac.com so that we can figure the bug out and assist you with getting the program running properly.  
(Version 2.5.2)

SECUREMAC  Thank you for your time in commenting on MacScan. MacScan is for your privacy and security, with MacScan you know that you are being protected against spyware for the Macintosh as well as given the ability to scan and remove tracking cookies.

MacScan is a commercial application as well so you can be assured proper support and updates to the program and definition files.  
(Version 2.4.1)

SECUREMAC  MacScan has a seperate count for the cookies so that they are not counted with the actual applications. They are counted in the total amount of files found.

Blacklist cookie scanning can be run optionally as well.  
(Version 2.4)

SECUREMAC  Greetings,

MacScan detects against spyware such as trojan horses, keystroke loggers and dialers. We do not detect Viruses for the Macintosh.

Re:Viruses

I can assure you that for Mac OS Classic (pre-os x days) there were quite a few viruses for the Mac (not the same in comparison as windows however). Mac OS X is another issue with viruses. My reference is: http://www.macvirus.org/database

MacScan lists the spyware it detects on our website. We make sure to seperate in the scan and also the preferences the type of programs it detects. Such as if it is a keystroke logger or trojan horse it will be classified as so. If it is a remote administration application it will classify it as such (remote admin programs are not removed, just advised).

Tracking cookies are from our list of blacklisted cookies that are updated like our definition files. These are seperated in the scan from the normal spyware files and can be scanned for seperately.

I hope I have answered any questions you have and you give our program another try when you find the need. I thank you for your comments.

Nicholas  
(Version 2.4)

SECUREMAC  Greetings,

Thank you for trying out MacScan. We would like to work with you on the bug that is occuring for you. If you can contact us at macsec@securemac.com with a detailed report of your computer and at what point the program crashed we can help resolve the issue. I thank you for your time in working with us.

Nicholas  
(Version 2.4)

SECUREMAC  Greetings,

Thank you for trying out MacScan. We would like to work with you on the bug that is occuring for you. If you can contact us at macsec@securemac.com with a detailed report of your computer and at what point the program crashed we can help resolve the issue. I thank you for your time in working with us.

Nicholas  
(Version 2.4)

SECUREMAC  Thank you for your comments and time in checking out the software. To clarify a few things for you, eSellerate is the engine that deals with product activations and updates as well as purchasing. eSellerate information is available at eSellerate.net. Users have gone over their software and I aplaud you to do so also. MacScan allows you to perform updates to the software automatically or only when you choose, by default it is only when you choose to do so. This avoids the application automatically calling home to our servers to check the version to see if updates are available.

It is important to take a proactive approach to security, anti-virus software titles do not detect spyware and anti-spyware products don't detect viruses.

Hope I helped answer some of your questions and clarify a few things, we are always here for support. macsec@securemac.com  
(Version 2.3)