MAXGRATTON  The pricing scheme has always been listed on the web site that customers are entitled to free upgrades to the purchased version. Thus, in this customer's case, he was entitled to continue using version 1.X, which was updated 12 more times after he left this comment in 2005, so there is absolutely no basis to his claim that he was forced to pay for the software one month after his original purchase. In the case of v 2.X customers, since support for that product was terminated upon release of v 3.0, all 2.X customers have been provided with free updates to v 3.X.  
(Version 3.01)

MAXGRATTON  For your future reference, problems aren't fixed unless developers are notified of the problem.  
(Version 2.17)

MAXGRATTON  According to my records, you never contacted customer support with your problems.

Most likely your settings were not correct, and had you contacted customer support, the problem could have been worked out.  
(Version 2.17)