MAXIMUSMEDIA  Thanks for your response Dave.

In review of your comments I will share a few responses.

First of all, I was able to resurrect my hard drive and correct the issues caused by Drive Genius II by using Disc Warrior. I notice that one other person who posted comments on this forum was not so fortunate.

Prior to using your product I had already run the Apple Disc Utility and repaired permissions or run a repair on the drives. No problems were evident. I then ran Tech Tool to defrag the drive, which as you may know defragments only the files and not the empty space. Since I do intensive video and audio editing I wanted the advantage of having all the free space defragmented as well. I saw the ad for your product and so purchased it. The computer was never on between the time I had run Apple Disc Tools and Tech Tool and when I ran your product. Even though this computer has been rock solid since I have had it, I always like to keep it well maintained so I run Disc Tool at least once a month. As explained before, your product rendered my computer totally inoperative to the point that when I tried to boot from my CD it wouldn’t even recognize that I had a CD drive. Not good. Extremely not good.

Ultimately after quite a bit of effort and time, I was able to get it to find my CD drive and boot up from Disc Warrior which then neatly fixed the problems and I was back up and running.

Your advice to me to back up my hard drive makes sense although in my case it does create some problems with some of the software I use. All my data was on another drive so in essence I was dealing with trying to not have to rebuild my system drive with all of the programs that I use that are copy protected and require more than a simple reinstall.

Regardless, the point is that Tech Tool, Apple (and at other times Disc Warrior) at one pint or another all have given this computer a clean bill of health. So your explanation that your product managed to find a hidden error seems highly unlikely, especially in the light that so many others are experiencing the same problem as did I. To make matters worse, once it “exposes problems of which I (and Apple Disc Tool and Tech Tool and Disc Warrior) may not be aware” the way it dealt with it was to render my hard drive useless. This is not an acceptable form of repair if you ask me.

By way of example: I drive Harley Davidson motorcycles. Like many Harley riders, I like to enhance the performance of the stock model, in much the same way your product is supposed to deal with my Mac hard drive. Imagine if you will that I take my Harley to the dealer and get a very clean bill of health. I then take it to my nationally ranked professional Harley racer who knows how to finesse the engine and tuning for optimum performance. Suppose he then renders the engine inoperable, charges me for the service and explains that Harley Davidson had a hidden problem that he found so the best way to deal with it is to freeze up the engine. Does this make any sense?

Granted, the first drive I tried your product on had no issues. However, the second one locked up. Obviously I was not going to run this on any other drive. In some cases, 1 for 2 may not be bad. In this case it is totally unacceptable.

You may have an award winning software program but the reality is that there are a lot of Mac users out there as evidenced by this website who are experiencing real and expensive problems that arise when using your software.

In my opinion, the bottom line is that your kind professional response was simply a nice way of telling me that you sell a lot of product and that the problem was somehow caused by me, even though I had run Apple Disc tool.

Maybe I am way off base in saying that your software has some serious defect that causes loss of time and money that needs to be addressed. My personal experience would seem to indicate that it most certainly does and I am pretty certain others out there who have had the same experience would agree.  
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MAXIMUSMEDIA  I spent the $100 on Drive Genius II to keep my Macs happy. All were running wonderfully, I just wanted to provide the best maintenance possible. I ran DG II defrag on a non-critical drive and all seemed well. Next I ran defrag on a perfectly functioning G-4 which DG II managed to render totally unbootable, unrecognizable and unusable. DG II would not recognize the drive that it trashed nor would it repair it. I contacted the manufacturer and have not heard a response in two days. I wish I had discovered this website before I wasted my time and money and now have to do serious repairs (hopefully successful). Over the decades I have used Tech Tool, Norton and Disc Warrior hundreds of times with absolutely no issues and have been able to fix many problems. Here it seems that Drive Genius II is a great way to quickly make your life and computer problematic and frustrating. What a great deal at only $100 (please note VERY sarcastic tone) . If you see this program anywhere near your Mac I suggest that you move it as far away as possible in case it is contagious.  
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