KONG  Surprise, surprise: instead of working out QXP's 7.31 longtime standing bugs running under Leopard OS X 10.5 they come up with a newer version of the app, . The german passport version does not allow file names (or the folders they are saved in) to contain "special characters" such as underscores or german language "Umlauts" (ä,ö etc.) The files become corrupted while being auto saved or placed in a auto-created folder with the Umlaut replaced by some other signs. No problem if I create new files but I got a gazillion files that I need to check the names of before I can dare and open them in QXP 7. Customer support says they are is well aware of the problem (have been for months, that is) and will request one – in all earnest – to go back to using QXP 6.5. The guy found it all funny (he repeatedly laughed out while talking about the issue to me) that I didn't like to hear what "support" he had to offer (they might or might not have a solution in the next couple of months)!!! So you shed a bucket of bucks for a faulty application, get no hint of help when you need it and instead of a bugfix you have to pay more money for another upgrade. The app is way clumsier to handle than InDesign and uses forever when saving large files. In addition to that files tend to get bigger and bigger (and I mean huge: a 20 page A5 brochure gets blown up to 600mb) after a couple of savings. "Saving as" can reduce the size but then the game starts all over. Exporting to PDF adds dozens of extra gibberish characters that too often have to be manually removed from the file's name in the finder because the export dialog won't let you do it properly or in reasonable time. Don't worry, be happy: get InDesign!  
(Version 8.0)

KONG  After a couple of updates to Apple's OS X DW stopped working. I think some kind of revision 39 was downloadable but it refused to accept my original (!) CD from AlSoft as not being updateable!

Now for about a year and a half I have not been able to start up from the CD to check on my Mac. Okay, I can do this FireWire/target thing, but I don't always have another Mac or a bootable drive at hand when sh*t hits the fan.

So I'm stuck out there, knowing I legally own the most versatile and blah blah disk repair software I paid a good amount of money for and it just refuses to help me.

I'm sure this will happen again in a couple of months with Leopard. And DW 4.x that I should have to pay another whopping 50$ for just the upgrade. Incredible in my opinion!

Should I then buy ANOTHER (more recent version of DW), a version that I actually already own???? They could at least offer registered customers to send them a cheap updated CD version of the software they already own.

THAT I would call support.  
(Version 4.1)

KONG  I have used version 2.x forever and a day with great satisfaction. A pity only that it has no real OS X look&feel: I'm dearly missing categories I can specify myself (e.g. like "Wallet" allows you), so I don't just have an endless list of entries. Adding colors to represent categories seems so much an OS 9-kind of a solution. The difference between versions 2.x and 3.x don't seem to be worth the upgrade-fee to me.  
(Version 3.1.3)

KONG  Great, great tool for organizing fonts, previewing in different sizes and with variable text. Love it! One huge bug for me though: although I have deactivated the feature FE always tries to activate missing fonts when I start up QuarkXPress 6.5, inevitably resulting in crashing Quark...   
(Version 1.0fc2)

KONG  Grrreat stuff: I was looking for a tool to help me easily do the more menial UNIX-tasks required for a smoothly running operating system. While Cocktail, Maintain, Xupport et al may be the big guns required by the more savvy user, MainMenu rules as far as foolhardiness and ease-of-use are concerned. All I'm missing here (and in all the above mentionned apps as well, btw...) is the feature to slectively clean out font caches (like e.g. FontFinagler does) which has so far helped me enormously!  
(Version 0.2.3)