FUELLEMANN  Hi,

thank you for the note about Snow Leopard. Some of the more than 250 plugins do cause troubles with the new operating system and we rewrite them piece for piece. As soon as they are updated, they appear automatically in the system utility "iSync plugins".

If your plugin does not work - then please contact our support at sync@novamedia.de for the updated plugin and it will work again. Just like that :-)

Thanks again,

Jan Fuellemann (nova media)  
(Version 7.1.2.4)

FUELLEMANN  Hi, you can. Just install the software again in the user account, you need the admin password only once to do that, than you can use it as user as well. Same license key, no extra costs.  
(Version 1.8.8.7)

FUELLEMANN  Hello there.

Thank you for your comments. As you may know, launch2net relies on the modem drivers of several modem manufacturers to "talk" to the modems and make the online experience as best as possible.

Now, as 10.6 compatible modem drivers are not available at the moment, we can not issue a 10.6 compatible update immediately. This does not only affect us, but in general many drivers have to be updated to work with 10.6.

Hint: We have stated this on our front website, in red, in a separate box, as soon as 10.6 was able to be purchased :-) But we are sorry for any inconvenience the lack of modem drivers have caused us all.

Please subscribe to our newsletter or follow us on Twitter to get instant news whenever an update is available: www.novamedia.de

Kind regards,

Jan Fuellemann (nova media)  
(Version 1.8.8.6)

FUELLEMANN  Hi,

it is more a glitch in Mac OS X as we need to use ports other bluetooth apps do not use. Anyway, we want to find a workaround, but that is not as easy as it sounds :-(

Thanks,

Jan Fuellemann  
(Version 1.8.7)

FUELLEMANN  Hello dear customers,

I am sorry for the crashes some of you experienced. Most of them are due to a faulty firmware on the cell phones, please try the new version as it includes a workaround.

Kind regards,

Jan Fuellemann (nova media)  
(Version 2.1.4)

FUELLEMANN  Ok, let us start to make it right. Sorry for the troubles. Please contact me at fuellemann@novamedia.de and I make sure our support gets in contact with you immediately.

Thanks again for testing FoneLink!

Jan Fuellemann (nova media)  
(Version 2.1.1)

FUELLEMANN  Hi,

which cell phone are you using? Just want to see where we can improve ...

Thanks

Jan (nova media)  
(Version 2.1.1)

FUELLEMANN  Oh we wish :-) But right now there is no way to access these features in the iPhones OS.

And please do not forget that there are *many* users worlwide who still want to use a Nokia, Motorola, Samsung or Sony Ericsson phone...

Kind Regards

Jan Fuellemann (nova media)  
(Version 2.1)

FUELLEMANN  Hello,

thank you, it is corrected!

Thanks again

Jan Fuellemann  
(Version 2.0.2)

FUELLEMANN  Hi Steve,

mail me at fuellemann@novamedia.de

On the contact page you can use the large E-Mail Icon you see on the right pane :-)

Thank you!

Jan Fuellemann  
(Version 2.0.1)

FUELLEMANN  Hi, I think any other application is already talking to the phone - you might want to close all apps, then try again. Otherwise write to the support first, before you rate here ;-)  
(Version 1.2.4)

FUELLEMANN  Hello,

it would have been nice to contact the support first to solve the issues you raised here. With some SIM cards, the modem you use takes longer to log into the network, so your modem might not be recognized immediately. All you need to do is to disable the automatic launch and wait till the modem has found the network, then run launch2net.

For the menu icon and uninstaller: This might be a disk permision conflict. Since it runs on thousands of computers I bet you could solve this on yours. Just detach the modem, start your Mac from the System CD/DVD and run disk utility, then choose "Repair permissions". Then install launch2net again, wait till the Mac has restarted, attach the modem and when it has a signal, run launch2net.

;-) Jan Fuellemann (nova media)  
(Version 1.6.27)

FUELLEMANN  We are proud to announce that Fone2Phone received the Mac Observer Editors' Choice award at Macworld 2008.  
(Version 1.0.2)

FUELLEMANN  Hello,

we made it in time for Macworld with version 1.5.1. So if you donwload the demo, it will be the new version ;-)

Thanks!

Jan Fuellemann (nova media)  
(Version 1.5.1)

FUELLEMANN  Dear Users,

we had to withdraw version 1.5 since the installer did not work with 10.4.11 in some cases. If you download the demo now, you will download version 1.2.2. Please look out for the new version 1.5 for Macworld in Januar at the latest.

Thank you!

Jan Fuellemann  
(Version 1.5)

FUELLEMANN  Hi,

please do not forget to contact our support at mac@novamedia.de for help. For the crashes, please see if you have the latest firmware installed on the Nokia, older ones tend to be unstable.

You can exclude the maps from the automatic backups in the "phone settings".

Thank you

Jan Fuellemann  
(Version 1.2.1)

FUELLEMANN  Hi pilotex

first of all I am sorry your experience is not the one you thought you would have. We are using the same modem here and with all mobile devices, the speed depends on the network provider and the server at the other end.

If e.g. many users are using the same broadcast cell, the bandwith is divided by all users and the speed will drop.

So please check first if your network provider is offering full HSDPA coverage in your area all the time. This might not be the case.

But even though we think launch2net can not be the cause for this, you can contact mac@novamedia.de for a refund once you de-activate your software and tell us so.

Thank you

Jan Fuellemann (nova media)  
(Version 1.6.22)

FUELLEMANN  Hello,

you can choose this in the "Mobile Phone Settings" in the "mobile phone" menu...

Best regards

Jan Fuellemann (nova media)  
(Version 1.1.4)

FUELLEMANN  Dear Halldorg,

we tried to reach you for several days and you did not respond. You changed to a new Mac and you claimed FoneLink could not be activated. When we asked for you to give us the Hardware ID (The unique "name" of any Apple computer), it was "00000000". This is not an Hardware ever used for a product by Apple which goes on sale and therefore any program using a Hardware ID for registration will malfunction on your Computer. Then we apologized for this inconvenience and asked you to send us the system profiler file, so that we can check if there is a malfunction either on your motherboard or on the software or if you are using a program to "cloak" this hardware ID. We are still waiting for your response and until you e-mail us, we can *not* help you in any way. So if you change your mind, send an e-mail to mac@novamedia.de.

Jan Fuellemann  
(Version 1.1.3)

FUELLEMANN  Hello HALLDOR GISLASON

this seems to be more than strange. Are you really reviewing FoneLink? We support 10.4.9 and 10.4.10 on IntelMacs and PowerPC Macs and of course on the new IntelMac as well. Please send of copy of the mail you seem to have received from us to fuellemann@novamedia.de so I can sort this out. Even if it was true, we would have refunded the money immediatly. So again, please send me the mail asap.

Thanks

Jan Fuellemann (nova media)  
(Version 1.1.2)

FUELLEMANN  Your 9500 Nokia:

Thanks for testing FoneLink. It seems you have a very old Firmware on your Nokia and this firmware can not understand the necessary protocols. So please have the firmware updated to the latest version, then try FoneLink again and I assure you it will work!

Thanks again

Jan Fuellemann (nova media)  
(Version 1.1.2)

FUELLEMANN  Thanks, we will test this here again. Can you mail the exact error you get to mac@novamedia.de ?

Thanks again

Jan Fuellemann  
(Version 1.1.1)

FUELLEMANN  Hi,

are you running Mac OS X 10.4.9 or higher?

Thanks

Jan Fuellemann (nova media) mac@novamedia.de  
(Version 1.1.1)

FUELLEMANN  Hello,

Motorola phones are already on our To-Do list. Most of those phones do not support any standard sytem like SyncML or Symbian and have to be handled in a different way. This takes more time and we did not want to delay this software for the users of other phones. But rest assured that we hear you loud and clear!

Thank you again

Jan Fuellemann (nova media)  
(Version 1.0.3)

FUELLEMANN  Hello snozdop

thanks for the detailed feedback.

We would like you to help us improving FoneLink as soon as possible. Can you send us the crash reports to fuellemann@novamedia.de ? To do so, press the "Shift" key and go to the HELP menu, then select FoneLink HELP. A report will be generated which you can then mail to us.

Thanks again

Jan Fuellemann (nova media)  
(Version 1.0.1)

FUELLEMANN  Hello,

launch2net can of course not speed up and mobile network providerīs network ;-) We just take the pain from finding the right settings and scripts, installing them, configuring your device and we do offer features like statistics and more ...

Thank you

Jan Fuellemann (nova media)  
(Version 1.6.6)

FUELLEMANN  Thanks,

so can you write to mac@novamedia.de and I aks the programmer to write to you to solve the K800i issue?

Best regards,

Jan Fuellemann  
(Version 1.0.1)

FUELLEMANN  Hi gryphonent,

the 6230 can not be supported - this phone can not understand the necessary commands ;-( This is the reason it is not listed in the compatible phones list. Be sure to check this list first ;-))

But the K800i works completly - we are using it here ourselves. So is looks like another program is using the BT port (Address Book, Bluephone, BT-Fileexchange). Please close this program first then run FoneLink.

Oh yes - we do have a support ;-) So please, if you take time to write a review here, please take time to contact our support as well. Thus we get your K800i much faster ;-))

Thank you

Jan Fuellemann (nova media  
(Version 1.0.1)

FUELLEMANN  Hello snozdop

thank you very much for your valuable comments and the time it took you to test FoneLink and to write down this review. It looks like FoneLink works fine but we have to work on some Interface glitches ;-)

We have received many comments about the GUI and nearly all of them positive. But you are right that glitches have to be fixed asap. We are working to correct them as I write this and the same goes for parts of the english translation.

An update to FoneLink will be available soon.

Thanks again

Jan Fuellemann  
(Version 1.0)

FUELLEMANN  Noted and forwarded to the programers...  
(Version 1.0)

FUELLEMANN  Hi,

as long as Sony Ericsson or other mobile phone vendors do not assign someone like us to do this, it is against the law to establish such a firmware flasher ;-(

Thanks

Jan Fuellemann (nova media)  
(Version 1.0)

FUELLEMANN  Already on the roadmap. You will see this in around 8 weeks ...  
(Version 1.0)

FUELLEMANN  fun and easy to use - the sole purpose of good software for leisure times!  
(Version 2.0.1)

FUELLEMANN  Please send a description of the problem and the supportinfofile to mac@novamedia.de

Thank you

Jan Fuellemann  
(Version 1.5.9)

FUELLEMANN  Hello,

if you set the provider manually once, this dialogue should not appear again ...

Thanks

Jan Fuellemann  
(Version 1.5.9)

FUELLEMANN  Thank you very much. I wonder if a buffer overrun takes place here and how we can fix it. Can you ope launch2net and hit APPLE and S key? Then you can send us this support info - please together with a description of the error, so we can have look!

Best regards

Jan Fuellemann | nova media  
(Version 1.5.9)

FUELLEMANN  Hello,

I do not know what you mean. You pay once for the software and there are no follow-up prices by nova media in any way at all. So please correct your rating, it seems it is based on incorrect information.

Thank you for you time,

Jan Fuellemann  
(Version 1.5.1)

FUELLEMANN  OR launch2net here:

http://www.macupdate.com/info.php/id/15570

Thank you,

jan Fuellemann | nova media  
(Version 1.3)

FUELLEMANN  Hi,

sorry for the misunderstanding:

a) Of course you get a free replacement code if your mainboard has been changed due to a repair or other reasons.

b) Mobile High Speed is already succeeded by launch2net, which supports most new phones, new network settings and ExpressCards for MacBook Pro.

Thanks,

Jan Fuellemann | nova media  
(Version 4.24)

FUELLEMANN  Hello,

this one of these fantastic little helpers to get your job done and saves your evening every day.

Jan Fuellemann | nova media  
(Version 1.4.1)

FUELLEMANN  Thanks again for all the good feedback. This version should cover most of the requested features/improvments and fixes the bugs which have been reported to us.

The next update will allow you to disable/enable spell checking amongst other things.

Looking forward to hearing from you,

Jan Fuellemann  
(Version 1.2.1)

FUELLEMANN  Hello,

We found the problem and already solved it. It was the new firmware of E620. Now this bug is fixed.

Sorry, but please download the newest version (the new version is 1.1.11 (1.1.11.2366)).

Thanks,

Jan Fuellemann  
(Version 1.1.10)

FUELLEMANN  Hi

I have been in Holidays, so sorry for the late reply. We have about 20 users here using your PC Card model, so we know it works fine here and in other countries.

Since we offer a demo to test the behaviour of any PC Card or mobile phone for about 50 minutes and since we do point to this demo explicitly and I am sorry that you did not used the demo to try first.

The reason for your PC Card not working might be a different internal name of the card - some network providers do have this changed and we can not forsee that.

To solve this issue, send me a private mail at fuellemann@gmx.de and I make sure you get a timly answer even though I am still in holidays.

Thank you,

Jan Fuellemann  
(Version 1.1.10)

FUELLEMANN  Hello,

thank you for the comment. We haven been collecting feature wishes and are preparing a new version of message2net as I write this ;-)

So even if we will never drown our program in features, we definitly improve it while keeping it as simple as possible to use.

Thanks!

Jan Fuellemann | nova media  
(Version 1.0)

FUELLEMANN  Hi ::Mile::,

thanks - many customers can stick with Mobile High Speed, it will do fine. It will not run on Intel, though ;-) Btw, this is the first time we charge for an update in several years ;-)

Thanks again for using and recommending,

Jan Fuellemann / nova media  
(Version 1.1.4)

FUELLEMANN  One of the deepest storylines and one of the best RPGs beside Baldurs Gate II. Donīt hesitate because of the graphic - the game is brilliant!  
(Version 1.0.3)

FUELLEMANN  This the one of the few real helpful tools I recommend all my customers to install. Since most problems I encounter in my work as Mac OS supporter are based on corrupted permissions, Macaroni counters a lot of problems right in the beginning. Sounds silly, but I really sleep easier at night, if I know this tool is installed.   
(Version 2.0.7)