FRANK HOGG I sent in a complaint as per instructed: "If you have any feedback or feature ideas, please submit them vai the 'Software Feedback' link in the EarthLink task panel. I answer each and every email that comes in.' My email was answered by: EarthLink Electronic Customer Support Apparently "William Harrison Mac Product Manager - EarthLink" has changed his name to Ethan. My complaint was: "About Total Access I installed this on a iMac running 10.2.3 and the wife didn't like it. I then uninstalled it and Safari will no longer connect to the net. Mozilla will and email works and I kinda know why it won't work but I need to know what to do to get Safari working to appease my wife." "We understand that you are having issues regarding your Safari on your Mac. Unfortunately, the issue you are having is related to your system rather than the Internet connection via EarthLink. Your best resource for a correct solution to this issue would be the manufacturer of that software. We apologize for any inconvenience." Apparently you can't read. If you would just read my original message you would see that the problem with Safari was caused by YOUR SOFTWARE, EARTHLINK TOTAL ACCESS! And you could also see that I DID CONTACT THE MANF. OF THE SOFTWARE which is YOU! This is YOUR problem caused by YOUR software and I demand YOU fix it! And finally, Ethan D 2398, You might also notice that this email was NOT addressed to you. But then it does not appear that you read it so I'm not surprised you didn't notice that. Harrison's name came from MacUpdate when he left a nice letter to reply to several peoples complaints about YOUR software. You will also notice two notes from me, 'fth' also about your software. You will likely see more from me about this on MacUpdate if you refuse to provide a fix for this. I installed your software, then uninstalled it and Safari is broken. It's YOU not Safari that is the problem, Stop trying to pass the buck and FIX IT!" (Version 2.0) |