MacUpdate: Danny Bates's Profile

User "Danny Bates" Profile

About Danny Bates

Last Login:20 Feb 2007 02:28

Posts:1

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Music Man	Feb 20 2007	DANNY BATES They claim "hassle-free" refund, yet I am on day three of trying to justify my dissatisfaction, back and forth with the developer. Their emails to me are condescending in tone and worded as if I am doing something wrong. Yes, I have the LAME library properly installed but this software pretends to be exporting an MP3 file (very time consuming too) and it never even creates the files. How basic is that?!? It doesn't even output the file! And I can't get them to honor their claim of a hassle-free refund! As with any review forum, consider this very likely possibility: The first few positive comments are likely posted by the developer, trying to promote their product. It is also likely that anyone who defends the product (especially this one) may be the developer also. As disgruntled as they may become, I have nothing to gain from sharing the truth of my very disappointing experience with this product. I encourage you to look elsewhere for software that does what it should and has more then a handful of reviews (probably written by the developer). (Version 1.8)		0
		[ 1 Reply - Reply ]

Replies:

Music Man

Jan 20 2009

BURNINGTHUMB Our return / refund policy can be found here:

http://www.mireth.com/text/refund_policy.html

Its purpose is to assure customers that if the software has a problem we will address it. Typically if you find a problem we do this (a) fix the problem, (b) give you a free copy of the software and all updates for life.

Its purpose is not to allow anyone with an excuse to get a refund. We do offer complete documentation, free email support, and a fully functional 30 day trial. Please do take advantage of the trial and ask questions prior to purchase - we strongly encourage that.

With respect to lame, Music Man does not use the lame libraries, if uses a specific tested version of lame. When you launch Music Man if that version is not present it asks you to allow it to download and install that version. If you say YES to that it will work. If you want to manually install a different version of lame there are instructions in the Read Me file on what to do but we don't support that.

With respect to us posting our own "fake" reviews. We don't do that. Never have and never will.
(Version 2.7)

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