BOYDBE  I am a college student, just finished up my first year. I purchased and installed undercover the summer before my freshman year began (researched anti-theft software before making the switch to mac).

shortly after purchasing Undercover i had my wallet stolen, and I lost my undercover recovery ID #... I contacted customer support and the developer was very quick and patient in guiding me through the steps to recover my recovery number.

Over the course of the year, i quite honestly forgot that i had undercover installed, it was just never apparent that it was running (it really does work as advertised, when they claim it takes virtually no system resources). Upon seeing a review for it about a week ago, I remembered that i indeed had undercover installed, but this time could not locate my recovery number or my confirmation email (required to recover your recovery number), lol. Upon contacting customer support again, i was re-told what to do to get my recovery ID # (which brought to my attention that i needed my confirmation # from an email i no longer had). I brought this to the developers attention, and he actually re-sent me my confirmation number!!! Outstanding customer support. I hope i never have to use this software, but it provides great piece of mind. I recommend to anyone who values their precious mac.

Simply amazing.  
(Version 1.5)