AMBROSIASW  Hello Andy,

You previously refused to send us any log files, including the ones you sent to Apple, or steps to replicate the issue. We tried to help you back in April but you wanted to peruse legal methods instead. If you would like to work with us to to get to the bottom of your issue, you can send any relevant information to Help@AmbrosiaSW.com. Thank you...  
(Version 2.1.2)

AMBROSIASW  Hello Wings,

It's possible that polling for a valid license file may be preventing your drives from spinning down in extended sleep. We would need some more information from you to isolate and verify the issue. Please contact us at Help@AmbrosiaSW.com so we can assist you.

While we try to keep up on the other boards, we would encourage users to come to us directly via web, e-mail or phone for issues concerning our products. This was they can be address in a timely manner. Thanks!  
(Version 2.1.2)

AMBROSIASW  Hello,

Snapz Pro X 2 displays the splash screen every time it launches. As Snapz Pro X 2 is in your Login Items, it displays each time the machine is logged into.

Splash screens are pretty standard for third party applications - from Adobe Photoshop, to Unreal Tournament. Snapz Pro X 2 also runs invisibly in the background, not in the Dock, so the splash screen indicates to users that it is up and running.

As for "ts interface further invades your workspace by requiring you to click again to do something simple like a screen shot." that is the control preference that allows you to finely tune the capture that you take before you take it. This control panel is rather small when you compare it to what it offers the user.

you do not need to set up key commands as when you invoke the software, all you have to do is follow it up with a tap on the number 1, 2, 3, or 4, which is the options for the Screen, Objects, Selection, Movie. So, hotkey, and then quickly press a number. relatively fast and painless.

We have not encounted any problems with the screen shot buttons corruptions, if you write to help@ambrosiasw.com i'm sure they will be more than happy to help you in figure that aspect out.

All that said, if you do not want to see the splash screen at the beginning, type the following into the Terminal:

defaults write com.ambrosiasw.snapz SkipSplashScreen true

and you should be all set.

In regards to Copernicus, it's a free application, and it's usages and options are not surprisingly much less than Snapz Pro X 2 which is aimed at not only novice users, but also the Prosumer alike.

Those wishing to learn more about Snapz Pro X 2 can download a free trial and test it out to compare this against the other screen capture software available.

Thank you for your comments and we need to see things like this to keep us continually building bigger and better applications to keep the Mac Users happy.  
(Version 2.1.2)

AMBROSIASW  While we hate to see things like this about our software, we can never hope to improve upon the design and functionality if we don't get constructive criticism.

Can you please offer a follow up statement or examples to help us learn and improve upon this product.

Thank you.  
(Version 2.1.2)

AMBROSIASW  We sincerely hope that it does not. And should it, we will continue to work long into the night to ensure that the products are as great as ever.

Thank you.  
(Version 1.0.7)

AMBROSIASW  I'm not Mr. Welch, but I'll reply :). This feature is on the feature request list. I would love to see it. Since WireTap Studio records at the system level it's not capturing any of the information from the streams to add into tags. Because of this, WireTap Studio can record from a much broader set of sources. As the application grows, hopefully this feature can be added. Thanks for the feedback!   
(Version 1.0.6)

AMBROSIASW  Sorry for your frustration. We have had no problems here with the latest QT update. Please contact us at Help at AmbrosiaSW dot com so we can send you some instructions and gather more info. Thanks!  
(Version 2.1.2)

AMBROSIASW  Hello,

The software EasyEnvelopes simply offers you an easy way of printing out envelopes, as it integrates with your Address Book, you can quickly and easily address an envelope to a friend or business contact. By using the software it formats it to have a perfect formatted envelope. It handles USPS bar codes for both 5 and 9 digit bar codes, and boasts many time-saving nicities.

You will need to supply your own envelopes to be printed upon, Ambrosia Software does not supply the envelopes. The software is designed to let you control the size of the envelope you wish to print on as well as the formatting for the return and mailing address. If you have any further questions please feel free to check out the Easy Envelopes Widget FAQs found on our site.   
(Version 1.0.7)

AMBROSIASW  Hello,

I'm sorry, but WireTap Studio does not have a "Statistics" function. The information on the audio segment that had been recorded with WireTap Studio can be found in the audio editing window. Should you have any questions on how to use the software, Ambrosia offers video tutorials which are free to watch on their WireTap Studio page. You are also free to post questions on the webboard or write to tech support.

Thanks  
(Version 1.0.5)

AMBROSIASW  Thanks for your kind words regarding WireTap Studio.

As for the update process, WireTap Studio consists of an application as well as a kernel extension. Sparkle is unable to update kernel extensions directly so an installer must be used.  
(Version 1.0.5)

AMBROSIASW  We are sorry that you feel this way. But, it's comments like these that can help us plan for better games down the road. Thank you.  
(Version 1.3.4)

AMBROSIASW  Hello-

I'm not aware of any conflict with VLC. I use VLC all the time - both here at work and at home - with Snapz Pro X 2 running in the background at all times.

If I understand correctly, VLC crashes whenever it plays a movie - QuickTime, AVI, DVD doesn't matter- so long as it's not just ASCII art(?), VLC will crash with SP X running in the background.

I just played all three formats with no problems on any machine here.

When it does crash, what happens?

Have you contacted Tech Support here at Ambrosia? I'm not finding any similar reports and certainly don't recall any.

Please send a brief description of the issue and any crashlogs referencing VLC found inside Home/Library/Logs/CrashReporter to help@AmbrosiaSW.com. We'll see if it's something SP X is doing incorrectly.  
(Version 2.1.2)

AMBROSIASW  Thank you for your comment. We sincerely appreciate this. That is why we offer a free trial period of our products for users to test this out and see for themselves. personally we find the game rather interesting especially when you play against other users thanks to the built in network and lobby system. Again, we wish to thank you for your comment, and hope that you will at least download and try our other products in the future. While this one might not be to your liking another one of our games or utilities might suit you better.  
(Version 1.4.3)

AMBROSIASW  The Current version of WireTap Studio is fully compatible with Mac OS X 10.5 Leopard.  
(Version 1.0.4)

AMBROSIASW  Sorry to hear about the trouble you've encountered.

Please contact our tech support help -at- AmbrosiaSW.com -- We have no known or current issues with kernel panics and Snapz, so if there is an issue, we'd like to help you troubleshoot and correct it.  
(Version 2.1.2)

AMBROSIASW  Thanks for the feedback. We've identified the problem and will be releasing a fix in the not-too-distant future.  
(Version 1.3)

AMBROSIASW  Please contact our support department and provide information about your system configuration, along with any additional information related to the crash.

Go here:

http://www.ambrosiasw.com/support/intouch/

and then click on the "General help" email address - thanks!  
(Version 1.3)

AMBROSIASW  We found out what the original poster was commenting about. ;)

There was a typo in the installer that said "Install WireTap Pro 1.3.0 Installer".

It was simply a typo, and we have corrected the installer - simply re-download.

Thanks for the report. ;)  
(Version 1.3)

AMBROSIASW  We have tested the installer extensively prior to release, and just tested it again after seeing your comment, and it properly installs the application.

Perhaps you are confusing the *uninstaller* that gets included in the WireTap Pro folder with the installer?

After the WireTap Pro 1.3.0 installer is finished, the WireTap Pro folder should appear containing various files, including the WireTap Pro application.

If this is not the case, please contact our tech support department, so we can get more information about your system configuration. Thank you.  
(Version 1.3)

AMBROSIASW  David Dunham here, tech support for Ambrosia.

I'm afraid this issue was not addressed in the last update.

It is on the To Do list for the next update.  
(Version 2.0.2)

AMBROSIASW  David Dunham here, tech support for Ambrosia.

Sorry your experience has been so negative.

I don't recall ever encountering this problem where it was not resolved to the customer's satisfaction.

Please contact me directly at Help@AmbrosiaSW.com and I'll straighten out the problem.  
(Version 2.0.2)

AMBROSIASW  David Dunham here, tech support for Ambrosia.

Had you contacted us in this regard?

Chances are you're getting that dialog as you've entered a license code for Snapz Pro X 1.X with movies though you are running Snapz Pro X 2.0.

There is a $20 upgrade fee to go from Snapz Pro X with movies to Snapz Pro X 2.0 with movies. The dialog displayed should indicate this.

The upgrade from SP X 1.X with movies to SP X 2 without movies is free, though you will have to dismiss this dialog each time you launch SP X. The dialog will not interfere with the use of your machine, and can be dismissed immediately - no need to wait for the Not yet button to become active.

The dialog is displayed to let users know why their movies are being watermarked even though a license code for with movies has been entered.

If you do not want to purchase the upgrade, and don't want to dismiss that dialog then go to:

http://www.ambrosiasw.com/utilities/snapzprox/addons.html

and download Snapz Pro X 1.0.9, the latest version you have a license code for. Unfortunately SP X 1.0.9 is not compatible with OS X 10.4 or later.  
(Version 2.0.2)

AMBROSIASW  David Dunham here, tech support for Ambrosia.

When some games are played in full screen mode, they take over the screen completely, not even allowing SP X to draw the palette on screen. Not a lot we can do about this I'm afraid.

If you can play that game in windowed mode, you should be able to capture from it.  
(Version 2.0.2)

AMBROSIASW  David Dunham here, tech support for Ambrosia.

At what point did your machine freeze?

SP X freezes the screen as soon as it is invoked, allowing you to choose the capture tool, and image options.

Please contact me directly at help@AmbrosiaSW.com.  
(Version 2.0.2)

AMBROSIASW  David Dunham here, tech support for Ambrosia.

This is explained in our online FAQs

There is a call in MacOS X that is supposed to return the cursor's visibility state. It does not work reliably when an application in the background is querying the OS for the cursor visibility state. This bug has been logged with Apple, and is scheduled to be fixed in a major update to MacOS X (can't say more than that, sorry) sometime down the road.

The only way we could reliably make the cursor visible or invisible was based on the state of the checkbox in Snapz Pro X, not what was actually going on (because of the OS's erroneous reporting of the cursor state). This made creating movies in major programs such as Photoshop impossible, because the cursor was either always visible (and thus stamped over the various Photoshop cursors such as brushes), or always invisible (and thus obviously unusable for Photoshop videos).

So what we did is this - if the Cursor Visible checkbox is checked, the cursor is always visible. Period. If the Cursor Visible checkbox is unchecked, we rely on the MacOS to tell us whether it should be visible or not, which works a lot of the time, but also fails a lot of the time.

This is supposed to be addressed in a System update.  
(Version 2.0.2)

AMBROSIASW  Hello-

David Dunham here, tech support for Ambrosia.

The -75 error should only come up when running the uninstaller, not on installation. It should also notify you to contact me at help@AmbrosiaSW.com.

If you still have a problem, or you are getting that notice on installation, please let me know.  
(Version 2.0.2)

DAVID DUNHAM  Hello-

David Dunham here, tech support for Ambrosia.

I understand your frustration with WTP recording everything from the Mac Audio output.

However, application specific support is very difficult to achieve without compromising OS X's protected memory. You have to dig very deep into System functions to do so.

With that said, we are looking into this, and if it's possible to do so without breaking Apple design guidelines we will add this feature to an upcoming update to WTP.  
(Version 1.1.3)

DAVID DUNHAM  Hello-

David Dunham here, tech support for Ambrosia.

The ability to record both sides of a conversation was added in the 1.1.1 update to WTP.

Unfortunately, as Skype routes audio in a different way than most applications, WTP couldn't reliably get the other side of the conversation until now.

The 1.1.3 version of WTP should have no problems recording both sides of a Skype conversation.

If you still have any problems at all, let me know at help@AmbrosiaSW.com.  
(Version 1.1.3)

DAVID DUNHAM  Hello-

David Dunham here, tech support for Ambrosia.

I guess I'm a bit confused - the interface is almost exactly the same in the latest version that it's always been.

Is the controller confusing, using the Record Now, Stop and Pause buttons, or is it in the preferences and Sessions windows that you're getting confused?

With your feedback we'd love to improve WTP.

If you like, please let me know how to do so at help@AmbrosiaSW.com.  
(Version 1.1.3)

DAVID DUNHAM  Hello-

David Dunham here, tech support for Ambrosia.

I noticed in your comment it references version 1.0.1, if that's the case, try using the latest version - 1.1.3 and you should have no problems under Tiger.

If you still have a problem, please contact me at help@AmbrosiaSW.com with the details and I'll get you up and running.  
(Version 1.1.3)

DAVID DUNHAM  Hello-

David Dunham here, tech suppport for Ambrosia.

The latest version of WTP should have no problems under OS X 10.4.2, that's the OS most of us are running here at Ambrosia.

Please contact me at help@AmbrosiaSW.com with the details of your problem, and I'll get you up and running.  
(Version 1.1.3)