BELIGHT TEAM  It seems that you have been in touch with our tech-support recently with this problem. Tech-support manager asked you to provide us a crash log and the document you are working with, so that we can understand where the problem is. Unfortunately, you didn't provide us any of these. Without such information it is hard for us to repeat the problem you are experiencing and help you in fixing it. Also, we haven't heard of any similar problem from any other user yet.

If you really interested in solving this problem and not just complaining, please send us the crash log and the document you are working with. In case you need help about how to get crash log, we can explain you how to create it.  
(Version 1.3)

AFMAC  And I told you people several times there are no crash reports, it freezes with spinning beach ball and I have to force quit and it does not give the dialog to report. The print dialog never opens up , it must have something to do hp printers. Mail Factory works fine.  
(Version 1.3.1)

BELIGHT TEAM  It seems that you have stopped responding to our e-mails, and decided to complain instead. If you are interested in solving the problem you should continue communicating with our tech-support, as we never heard of any problem like you described in the past.

It will be very helpful if you send us the document you are working with, so that we can try to investigate the problem. In case there is a bug in the program, we will try to find it and fix asap. Also we can advise you a workaround if there are some setting or other issue with your computer. It is hard to fix a problem without understanding it.  
(Version 1.3.1)

AFMAC  It is you that stopped responding I re-sent all I have also I have purchased 3 of your programs and if this is how you treat people I don't think I will buy any more.  
(Version 1.3.1)

ADONSA  To the developer, Belight Corporation.

Have you read the user's emails? Key is that no crash report was produced, the program froze on his mac and would not recover from spinning beachball status. The condition is that you're "pinning the rose" of troubleshooting responsibility on the user. It's reasonable to ask the user to describe the conditions and to submit the "About this Mac" description of what system and hardware he uses, and it's reasonable to ask the user to reboot with the shift key down and then try your software. It is reasonable to ask the user to open the console/terminal, and type the command you provide, then email the results to you. Why didn't you give him the console/terminal command to produce a report of the conditions that preceded the unrecoverable freeze? That's it. This is the point where the user's troubleshooting man-hours should end. If the only way he can recover is a power off reboot, then going to the console/terminal for a crash report won't happen. It is NOT reasonable to ask a paid user to perform the duties of a beta tester, especially if your beta tester failed to do his job.

Recommendation for the developer: Email the user the terminal/console command to apply, receive his email of the resulting file. If the user has to do a power off reboot, then you're wasting his time asking him for a terminal/console report. if you can't fix it, then refund his money and declare your product incompatible with this HP model. Know that the user has done a service for your company by reporting on a problem that your beta tester failed to notice.

Read "The Macintosh Way." by Guy Kawasaki

To the user, AFMAC.

Without spending an inordinate amount of man-hours, run the program one more time, let it freeze, attempt control-alt-escape (which probably won't help), reboot if necessary, run terminal/console and type in whatever command is supposed to pull the conditions that happened at the freeze. Since you probably have to power-off reboot, this will probably be useless, but do it anyway; email the results to the developer - expect a refund if he can't fix it. If he wants to hire you as a beta tester, then that's up to you.   
(Version 1.3.1)

MACUPDATE ADMIN  MacUpdate bundle customers who bought the recent bundle which included GraphicConverter will receive a new license key for version 6.0 of GraphicConverter within the next few days. Patience, please.  
(Version 6.0)

ELTIMA SUPPORT  I'm sorry for the delay, we didn't expect the product to gain so much

attention since the first hours after the release. Your registration details should be in your mailbox by now already.  
(Version 2.0)