SCOTT.GARDNER I am a Mac software consultant and have worked extensively with several CRMs. FMSB is a worthy contender, exemplary of the power and flexibility FileMaker offers. There is a lot to like about FMSB. First off, it is a very polished application, rich with intuitive functionality, like out-of-the-box Skype dialing. You can check out their demo/training videos on their website, so I won't be a complete feature creature here. Let me just list some of the most standout aspects IMO: Comprehensive and flexible groupware CRM functionality Completely extensible, and the developers are more than willing to accommodate Extremely robust searching, from quick find to advanced queries Rock-solid FileMaker database engine Integrated SMTP functionality (i.e., send e-mail directly from FMSB) Integration with Gmail (very clever use of automated searching!) Geo-tagging and Google maps plotting Integrated invoicing with helpful un-billed activities reminders iPhone webapp client (I haven't implemented this yet) Concerns/areas for improvement: Pricey comparative to other SMB CRM solutions, especially when you factor in FileMaker server licensing Syncing with iCal and Address Book More comprehensive Google Apps integration Off-line sync (for multi-user environments) To do list functionality could be separated from project-oriented activities and streamlined All-in-all, FMSB is reliable and robust. It "just works." While I have actually rated other CRM software higher on this site in the past, I do think FMSB has some of the greatest potential. So my 4-star ratings here are not meant to suggest that this isn't a 5-star app. Rather, as great as it is, I think we're in for a lot more from this developer. And as far as voting with my feet goes, this is currently my CRM of choice.
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