JEFFREY MCPHEETERS  I have emailed the support email twice in November and December asking why the two registration numbers I purchased in September have ceased to work and cannot be input. I'm pretty certain I was able to use Hookup successfully between my G5 and an iMac when I purchased the two licenses, and now that our older son is home from Oxford, I thought we could use the second license as well, but now I see none are working and when inserted, the modal box says these are invalid or expired. Anyone know if the developer is answering emails? The software directs me to "team@dottunes.net" for help, but I have received no response and it's been 6 weeks since I began to inquire. Perhaps there is another email address I should be using, or perhaps they are busy with the holidays and preparing for MacWorld? Any help is appreciated.  
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JEROMEIS  gotta say jeff spent so much time helping actually two days on i chat set this app up and configuring my router i am blown away.

this app makes the bundle worth the $50

i really aprreaciate his assistance and personability and that APP is is killer how can any one live with out it???????when i ever get my iphone i will get the app for it and always keep my eye out for any of dottunes software.i really want to give my KUDOS TO JEFFERY AYLIN....

A FIRST CLASS DEVELPER!!!!!!  
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JEFF AYLING  ooops. my comment below was supposed to be part of the thread with JazzAddict below.  
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JEFF AYLING  Cool...no hard feelings I hope. Yeah that promo price appeared at $10 and I immediately informed MacUpdate about the error and they have since corrected it.

Please drop me an email team@dottunes.net so I can show you something interesting :-)  
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JAZZADDICT  I just started using Hookup because I thought Simplify Media wasn't giving me enough features and flexibility. This is with out a doubt a much better application. I might get the download plugin. If I do I think I'll start using this over MyTunesRSS as my main way of accessing iTunes on the go. It would be sweet if they came out with a killer iPhone App. I don't like the Simplify Media iPhone App to much. I've never played with the dot.tunes iPhone WebApp but I heard it's really good. If only they would build a native App with a similar interface, that would be cool. :-)  
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MARIAAZ  I want to say that I am completely satisfied and incredibly impressed with the level of support and customer service that I have received from the developer. My emails were answered immediately (not just in a timely fashion, but right away!) and the help and advice I received was excellent. I would recommend these guys to anyone! Thanks.   
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JEFF AYLING  Hi JazzAddict,

Firstly I completely respect your right to share your opinion and I'd be curious to know if others feel the same way. I must however defend our position and explain why we offer a free app with optional paid plugins. It's really quite simple. Why should a user have to pay for functionality they don't want. If you want to access a remote library to play tracks then why be made to pay for a download feature which you don't want.

Would it be better if the app was a 30 day demo and then didn't work at all until purchased?

Would it be better to limit the number of plays to say 30 plays and then cripple the app?

These are the decisions we have to make and we are 100% certain that we made the right one. Release a free app with some amazing functionality with an optional plugin to add another feature if people desire that feature. Perfect!!

I mean, if you were to try HookUp and see what we've basically given you for free you'd be amazed. With HookUp - completely for free - you can connect to another version of HookUp - again, the free app - and play tracks from EVERY iTUNES SHARE IN THAT ENTIRE REMOTE NETWORK!!

Even if there are 40 iTunes shares in that remote network, you can play tracks from every one of those remote shares.

We've basically given that to you FREE - no charge, no limitations, no app expiry after 30 days..FREE.

...and how do we survive, by people choosing to purchase a sing optionally le plugin to add additional functionality....and only if they choose. We don't flash up a prompt to buy the plugin each time the app launches, we don't even have an ad running in the app asking you to buy it.

I guess you just can't please some people even when you give your app away free.

Jeff  
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JAZZADDICT  I hate how this company is constantly using 'bait and switch' techniques to sell their software. This App is not $10. It's $20 if you want the download plug-in and free if you don't. I'm not saying it's not worth the price. On there web page they make everything look free and mention the prices it will cost to achieve the programs full functionality in small areas at the bottom of the page with big banners up on top saying 'Free!'. They just want to get you to download the software, get it into your workflow, and the let you realize on your own that you have to put out cash to get what you thought you were getting for free. I just hate how this company runs their marketing. It's dishonest. And they aren't even subtle about it. It's been the same crap with this company for a while. I want to use Hookup for it's feature set but I don't think I like supporting these people.  
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DGTLSNPR  I've been using Hookup since it was released on the dottunes website, and I think its a pretty good product. For one, I like the fact that I can now extend the power of iTunes sharing beyond my local network. Once I shared my library with other people, I was now able to gain access to their shares, which was pretty cool.

Another cool feature is the social networking side of Hookup. I have the ability to see which of my people is on my share, while they are on it and chat with them about what they're doing (what songs they're downloading, movies they're watching, etc.)

Setup is a snap, and you're up and running pretty quickly. All-in-all, its a good app.  
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