ECHOFX SUPPORT From EchoFX Support, regarding the two preceding reports. There are rare instances when we are unable to help a customer acquire video through the USBVision software. Occassionally older video equipment or faulty devices are to blame. In any case, if we cannot make the customer happy, we do not keep their money! These instances are extraordinarily rare and we encourage anyone still in doubt, to try the demo version. As to the person claiming that they had to reformat their hard drive. That simply cannot be due to USBVision. There are tens of thousands of installations of this software in use and no one has ever lost data to our knowledge, with the exception of one user over a year ago who erased his hard drive to uninstall the software. (Holding down the option key in the installer is a much less destructive approach). No one has contacted tech support in recent months regarding anything like what user "Tim" describes. There is simply no evidence whatsoever that the USBVision software on it's own could harm a drive in this way. In summary: a 1-star rating for refunding a customer's money in the extraordinarily rare case we can't make the software work is unreasonable. A 1-star rating for a horror story that absolutely cannot have been the USBVision software's fault is even more unreasonable. Please take note of other user experiences before taking these two reports into account. EchoFx Support. (Version 1.1.1) |