I just had to do this uninstall, reinstall, reconfigure a week ago. I am uninstalling Mozy and switching to another product. Mozy is causing corruption in it's own configuration on a regular, consistent basis. For this reason, it is useless. Between the high memory use and guaranteed self-corruption, what's the point?

-Trevor


On Aug 26, 2009, at 6:38 AM, Shekhar Sengunthar wrote:

Hi Trevor,

Thank you for contacting Mozy Technical Support. I understand that the backups are not working. I have checked your log file, and the Mozy client configuration is corrupt. We'll have to reinstall the Mozy client. I suggest you to follow the following steps:

1) Please uninstall the current version without saving the Configuration.
2) Reboot the computer(Very important), and install the latest client from the following link:

https://mozy.com/downloads/mozy-1_4_3_3-7023.dmg

Run a backup, and let me know the result. Based on your reply I'll update your ticket.

I look forward to hear from you. Have a great day!

Best Regards,

Shekhar
Technical Support Representative
Mozy Support

Mozy Support hours
24/7/365

Please visit the following website to access our support knowledge base:
http://support.mozy.com

Ticket Details

Case ID: IAV-907618

I'm able to set this up in excel in about 15 minutes.