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Will Bowling
Downloads: 0
Posts: 2
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About Me
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Gender: Male
CSS Semantic Web Designer

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Last Visit: 3 years ago
Member Since: 19 Feb 2009
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Website
http://tiltedcircle.com
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burypromote

MediaLink
TiltedCircle had trouble on 08 Feb 2009
DUUUDE! I just downloaded & purchased today. Probably the first bit of software that I feel was worth the $$. WRONG! After the download, the software did not discover my PS3 device at all. I never even found install or setup instructions. I feel GYPPED! I contacted Nullsoft via their Contact form and I have yet to hear ANYTHING back! WTF@!? That, my friend, is TERRIBLE customer service. I buy a product, I expect it to work. If anything, I expect a blog or notification that there is a problem with the current version. DUDE if there is no fix soon, I will be requesting my money back. Not cool.
[Version 1.72]


1 Reply

burypromote

TiltedCircle replied on 09 Feb 2009
Yes, okay so I want to apologize for my brashness earlier. I do feel that the method of contacting Nullriver should have included an automated 'thank you, .... please allow 24hrs...' email or something. @DIAMOND, I DID 'try before you buy' back on version 1.59 a month or two ago. I had no problems then, didn't think there would be any problems now. Silly or not, I decided to go for the gusto. (In retrospect, I should have tested the newest version.)

In regards to Nullriver, I did receive a response appx. 24hrs later. It was basically an email telling me to debug the network and the software that could have been interfering.

I basically used 'AppCleaner' to remove a few unused apps that could have been the culprit, re-downloaded the latest version 1.72 of MediaLink and things worked as it should.

@Nullriver, my thoughts about this app is that it works pretty darn good. I thought so a few months ago, and I still think so now. My only gripe is that customer service and/or UX (User eXperience) needs improvement.

So, again, apologies. I had a networking weekend from hell. I think I will stick to Semantic UX Design. Do try this software! When all is well, it is easy to set up.
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