good app but seems to be discontinued (website is down for some time)

I just got the program upgraded from Red Snapper to Web Snapper...
But some things whent wrong and I couldn't figure it out!
They where a great help to me these 2 days...
These guys are on track again after being out for a while... (didn't reply fast enough or not at all)
Now the service is 10/10 again and they walk you trough the paces (even baby paces if necessary)
All fixed and ready to go...
Happy customber (again)
Great service

I used FLVR version 0.9 I tryed it out, I liked it so I Pre-registered and as it should be, I also payed for it.
I ALWAYS got a swift reply when there where problems and I got a mail every time there was a new version !!!
Now there was "something" that whent wrong after the introduction of Videobox and the removal of FLVR !!!
To be honest I was rather pissed-off as they kept asking my payment invoice and again no reply...

I got a mail today that they had some "ISSUES" and that they are trying to contact each registered customber one at a time to fix things...
I can understand that when some things change (take OSX 10.5 to just name one) you need to get in a higher gear... and then you don't need for much to get things messed up...

Give them a fair chance to redeem themselves...

I gave them a 10 for service before, then until yesterday a big 0... but today I give the a "fair" 8 again with a option to get better !!! (Not a 10 as my Red Snapper -> Web Snapper upgrade needs to get fixed first...)

Greetings from Belgium