Seemingly capable - final analysis is disappointing...

MYOB, often considered the leader in Mac accounting software, has offered fairly functional software for quite a while. In my experience (having been a customer for years) somewhere along the way they have:
- adopted the profoundly expensive pay per annum for updates and support
- have interface and file systems that are SO COMPLEX and finicky that they are confusing and prone to corruption
- offer Mac software that is very second-class to Windows options - limited features, compatibility, etc.
- don't seem to care about individual customers - neglecting to solve issues, passing the buck to Apple, having banker hours support - even when on paid support plans

After many hours trying to resolve my issues with MYOB to no avail - I have decided (and its a BIG DECISION to change business applications) that it is time to stop the madness. I will no longer waste money, time and endless frustration trying to make their haphazard, hobbled and dysfunctional application suit my business.

While I have yet to find a "perfect option" - the closest I have seen so far is Cognito MoneyWorks. It is a pain to convert (because MYOB does not offer a clean or easy export function) this process will take me and my staff days of time - but at the end of the process we will be free from the shackles we have suffered in for so long... good-bye MYOB - and good riddance!