I was looking for a combined system for support tickets and asset control. Sadly, the recurring costs of Web Help Desk Pro were out of our range.
By adding HSTracker to our existing Kayako system we have a workable solution at a very reasonable cost.
We're using HSTracker with FileMakerPro Server v11 in a shared environment. In terms of reliability, it's worked perfectly and we've found no bugs. It's ability to import Apple Remote Desktop report files has saved us many hours of data entry.
I'm eager to see how the author continues to evolve this product. Some features that would be interesting to me for future versions:
-An integrated customizable PO system that allows line items to be copied/linked to the asset list with one click.
-User selectable fields for the hardware list view.
-User/group security for the multi-user server version (read-only or limited access option).
There's plenty of cool features to be found in HSTracker. It's definitely worth a look.
Wow. I'm really shocked by some of the reviews here. I've only started using Splunk in the last 6 months, so perhaps it's just improved rapidly.
A couple of points here based on previous reviews:
- Every report and graph I've generated so far, I've done in Safari 4 through 5 with no problems at all. Even so, if Splunk is what you need, you'll use whatever browser works.
- Uninstall instructions were located by clicking the 'help' link at the upper right of the Splunk web interface. A search of the online docs produced this:
http://www.splunk.com/base/Documentation/4.1.3/Installation/InstallonMacOS#Uninstall_Splunk
Installation was very simple. Within minutes, the syslog data from my Firewall was streaming into the Splunk server. I wanted to use the default syslog port. Splunk's documentation provided the necessary extra steps to allow use of the lower port numbers (launch splunk with sudo).
Anyone with a database mindset can easily craft a report and quickly locate and graph the desired log data. The interface offers several clues along the way as you work - very intuitive.
Anyone can install Splunk for free and try it out. After a period of time, you lose some of the enterprise features and Splunk switches to the free version which you can use indefinitely.
Bottom line, if you have syslog data to manage, you should try Splunk. There's nothing to lose, and so very much to gain. There's even an excellent online community that doesn't exclude free version users.
I've always loved InterMapper. It's one of the best Mac tools for actively monitoring network utilization and just about any other SNMP info.
My initial purchase years ago for an unlimited license was quite reasonable. As time passed, the cost of keeping the product current increased out of my budget. That's not to say the product and its developer isn't worth it.
Forced to look for alternatives, I found The Dude from MikroTik. I dabbled with it on its native Windows occasionally, finding it to be quite complex, but full of potential. Recently, I used WineBottler to install it as an app within OS X and was surprised to find it working quite well (2.8 Quad Xeon with the Dude server running on a separate Win box).
The Dude doesn't have the beloved marching ants of InterMapper, but it can gradually change the link colors as utilization grows. I still have much to learn, but with some effort, I imagine it's possible to do many of the things that IM once did for me. Not bad for free. Of course, you have to ask yourself, how much time do you have?
Wow, quite a range of opinions here.
I posted here last year when I began beta testing of Retrospect 8. I certainly had some issues in the beginning, many of which are now resolved.
This week, I completed our transition away from BRU 1.2 (a fine product, just not for me). I have 18 clients (so far) backed up to the Retro server on our LAN - a mix of Mac and Win Servers.
Backup performance looks good. With a Xeon 2.8 Quad as the server (with FC connected RAID systems for storage - no tapes), I'm seeing throughput averaging around the 1GB/min mark. The performance numbers are a bit erratic, apparently affected by client specs, and number and size of files on the source. The peak was an OS X client (also a 2.8 Quad xserve) clocking in at an overall 2.1 GB/min on a 51 GB backup. Our servers are all connected to the same HP Procurve 5400 series switch via two bonded 1Gbit Enet ports.
Although the new user interface has some quirks (try sorting on the Performance column of Activities, for instance), it's a big improvement over Retrospect 6. The grooming feature makes our backup strategies simpler to define - no more regular backup-set recycling needed (as in 6). Having the admin GUI as a separate client, meshes with our goal of having none of our servers logged into an account. My favorite improvement over 6 is the ability to run multiple simultaneous backups. I still try to limit the overlap, and have backups split between two RAIDs to minimize drive thrashing.
There's certainly room for improvement. I encourage users to post feedback to the appropriate forum and file bug reports. The EMC guys seem genuinely motivated to make a good backup product. They've acted quickly on my bug reports and provided good feedback.
Someday I'd like to see integrated tools for building restoration boot disks. An easy-to-use slim restore client for end users would be welcome too (browser-based perhaps).
So, give Retrospect another try. The current release really does work! Just make sure you put your catalog files on a volume with plenty of extra space.
I have to give MS credit for Silverlight. Installation was simple and it didn't force me to quit or restart anything - one of my pet peeves.
From a user standpoint, Silverlight appears to be pretty flexible. It can embed some fairly sophisticated apps into your browser or enhance the browsing experience by transforming the interface with a bunch of interactive eye-candy.
Google "silverlight 4 samples" and take some for a spin. You might be pleasantly surprised.
I can't speak to development ease or security. But, I did note that one app asked permission before it accessed my webcam (and then sadly failed - perhaps not liking my Dell cam).
I noticed in the more graphics intensive samples that the 4 physical cores of my i7 chip were approaching 30%. I was surprised that it was so power-hungry AND that it was using 4 cores. It does not appear to be able to take advantage of the multiple threads of the i7.
So, nice work MS. If this was in the wild a few more years ago, we might have never seen the rise (and possible fall) of the ubiquitous flash.
DNS Enabler looks more robust than Leopard Server's standard DNS. The developer's site doesn't mention if DNS Enabler is compatible/recommended for deployment on Leopard Server. Has anyone done this?
Thanks!
Attempts to make TS (admin mode) connections to Win 2000 server and Win 2000 Advanced server resulted in application crash... Exception: EXC_BAD_ACCESS
2003 servers are accessible with no problem. Re-installing version 2.0.1 of RDC restored functionality.
Is it just me, or did AppleScript support break with version 3.3?
Dragging the application to the Script Editor generates an error. Previously working scripts will launch Cyberduck, then proceed no further.
Package installer won't install on 10.6.1 Snow Leopard. Extracted Prefpane is 32-bit and won't load in Sys Prefs after Sys Pref restart in 32-bit mode.
Thanks Misha! 1.9.5 did indeed work fine in SL. I could complain about the prefpane needing to restart in 32-bit mode, but 2 seconds isn't really much to wait.
1.9.5a also installed with no issues. I'm curious to know what changed (other than the copyright date). Still a 32-bit prefPane.
Thank you Tivo for maintaining support for the ever growing Mac community.
Finally figured this out on my own. When "Library" is selected, Tivo Butler only shows 128 items. Clicking in the empty space below the folder listing displays all of my 453 recordings. The balance of my shows turned out to be "hiding" in the "Deleted Shows" folder. On the Tivo, they are not in the Deleted repository.
Recent versions of Safari have removed "Page Setup" from the "File" menu. Options like "Paper Size" are now incorporated into the main page of the "Print" dialog box.
When a PDF opens in Safari using the Adobe plug-in, the Safari print dialog is superseded by the Adobe Reader dialog. This eliminates the ability to change paper size!
If you want to be able to use other paper sizes, and still want to have your PDFs open in Adobe Reader vs. Preview (and it's Safari plug-in), just take the following steps:
1. Remove the file /Library/Internet Plug-Ins/AdobePDFViewer.plugin
(this can also be done in Adobe Reader: File:Preferences:Internet:Display PDF in browser OFF)
2. In Terminal.app (as the correct user): defaults write -app Safari WebKitOmitPDFSupport -bool Yes
3. In the Finder, select any PDF file and "Get Info" from the "File" menu.
4. Under "Open with" select Adobe Reader.app and click "Change All.."
PDFs will now download to your default download folder and automatically open (depending on security settings) in Adobe Reader.
[Version 9.1.2]
Please login or create a new MacUpdate Member account to use this feature
TRIM Enabler
Corrected download link.
Retrospect Client
http://www.roxio.com/enu/support/retrospect/software_updates.html
According to Retrospect on Twitter, major work is underway. A screen shot of the new client (albeit a Windows image) is offered.
Iris
+1
HSTracker
Lylehm reviewed on 20 Aug 2010
By adding HSTracker to our existing Kayako system we have a workable solution at a very reasonable cost.
We're using HSTracker with FileMakerPro Server v11 in a shared environment. In terms of reliability, it's worked perfectly and we've found no bugs. It's ability to import Apple Remote Desktop report files has saved us many hours of data entry.
I'm eager to see how the author continues to evolve this product. Some features that would be interesting to me for future versions:
-An integrated customizable PO system that allows line items to be copied/linked to the asset list with one click.
-User selectable fields for the hardware list view.
-User/group security for the multi-user server version (read-only or limited access option).
There's plenty of cool features to be found in HSTracker. It's definitely worth a look.
Splunk
Lylehm reviewed on 06 Jul 2010
A couple of points here based on previous reviews:
- Every report and graph I've generated so far, I've done in Safari 4 through 5 with no problems at all. Even so, if Splunk is what you need, you'll use whatever browser works.
- Uninstall instructions were located by clicking the 'help' link at the upper right of the Splunk web interface. A search of the online docs produced this:
http://www.splunk.com/base/Documentation/4.1.3/Installation/InstallonMacOS#Uninstall_Splunk
Installation was very simple. Within minutes, the syslog data from my Firewall was streaming into the Splunk server. I wanted to use the default syslog port. Splunk's documentation provided the necessary extra steps to allow use of the lower port numbers (launch splunk with sudo).
Anyone with a database mindset can easily craft a report and quickly locate and graph the desired log data. The interface offers several clues along the way as you work - very intuitive.
Anyone can install Splunk for free and try it out. After a period of time, you lose some of the enterprise features and Splunk switches to the free version which you can use indefinitely.
Bottom line, if you have syslog data to manage, you should try Splunk. There's nothing to lose, and so very much to gain. There's even an excellent online community that doesn't exclude free version users.
DHCP Option Code Utility
Lylehm reviewed on 27 May 2010
I still don't understand why this isn't built into Server Admin, especially after so much time has passed.
Now, if it could just insert the results into the bootpd.plist directly, it could save me 12 SECONDS. ;-)
InterMapper
My initial purchase years ago for an unlimited license was quite reasonable. As time passed, the cost of keeping the product current increased out of my budget. That's not to say the product and its developer isn't worth it.
Forced to look for alternatives, I found The Dude from MikroTik. I dabbled with it on its native Windows occasionally, finding it to be quite complex, but full of potential. Recently, I used WineBottler to install it as an app within OS X and was surprised to find it working quite well (2.8 Quad Xeon with the Dude server running on a separate Win box).
The Dude doesn't have the beloved marching ants of InterMapper, but it can gradually change the link colors as utilization grows. I still have much to learn, but with some effort, I imagine it's possible to do many of the things that IM once did for me. Not bad for free. Of course, you have to ask yourself, how much time do you have?
-1
Retrospect
Lylehm reviewed on 13 May 2010
I posted here last year when I began beta testing of Retrospect 8. I certainly had some issues in the beginning, many of which are now resolved.
This week, I completed our transition away from BRU 1.2 (a fine product, just not for me). I have 18 clients (so far) backed up to the Retro server on our LAN - a mix of Mac and Win Servers.
Backup performance looks good. With a Xeon 2.8 Quad as the server (with FC connected RAID systems for storage - no tapes), I'm seeing throughput averaging around the 1GB/min mark. The performance numbers are a bit erratic, apparently affected by client specs, and number and size of files on the source. The peak was an OS X client (also a 2.8 Quad xserve) clocking in at an overall 2.1 GB/min on a 51 GB backup. Our servers are all connected to the same HP Procurve 5400 series switch via two bonded 1Gbit Enet ports.
Although the new user interface has some quirks (try sorting on the Performance column of Activities, for instance), it's a big improvement over Retrospect 6. The grooming feature makes our backup strategies simpler to define - no more regular backup-set recycling needed (as in 6). Having the admin GUI as a separate client, meshes with our goal of having none of our servers logged into an account. My favorite improvement over 6 is the ability to run multiple simultaneous backups. I still try to limit the overlap, and have backups split between two RAIDs to minimize drive thrashing.
There's certainly room for improvement. I encourage users to post feedback to the appropriate forum and file bug reports. The EMC guys seem genuinely motivated to make a good backup product. They've acted quickly on my bug reports and provided good feedback.
Someday I'd like to see integrated tools for building restoration boot disks. An easy-to-use slim restore client for end users would be welcome too (browser-based perhaps).
So, give Retrospect another try. The current release really does work! Just make sure you put your catalog files on a volume with plenty of extra space.
Cheers.
+3
Silverlight
Lylehm reviewed on 23 Apr 2010
From a user standpoint, Silverlight appears to be pretty flexible. It can embed some fairly sophisticated apps into your browser or enhance the browsing experience by transforming the interface with a bunch of interactive eye-candy.
Google "silverlight 4 samples" and take some for a spin. You might be pleasantly surprised.
I can't speak to development ease or security. But, I did note that one app asked permission before it accessed my webcam (and then sadly failed - perhaps not liking my Dell cam).
I noticed in the more graphics intensive samples that the 4 physical cores of my i7 chip were approaching 30%. I was surprised that it was so power-hungry AND that it was using 4 cores. It does not appear to be able to take advantage of the multiple threads of the i7.
So, nice work MS. If this was in the wild a few more years ago, we might have never seen the rise (and possible fall) of the ubiquitous flash.
DNS Enabler
Thanks!
+17
Microsoft Remote Desktop Connection
2003 servers are accessible with no problem. Re-installing version 2.0.1 of RDC restored functionality.
Tux Paint
The app crashes with the following log entry:
Link (dyld) error: incompatible cpu-subtype
This post may help: http://www.idevapps.com/forum/showthread.php?t=6522
Fun little app for my 3+ old daughter. Clever sound effects and good customization ability in Tux Paint Config (which still launches in 10.4.11).
+2
Cyberduck
Dragging the application to the Script Editor generates an error. Previously working scripts will launch Cyberduck, then proceed no further.
PyMetaGetter
From logs:
installd[4940]: Applications/PyMetaGetter.app relocated to Applications/AdManagerPro/AMPARReports.app
installd[4940]: ./postflight: execution error: Can't make file "OCZSOLID60:Applications:PyMetaGetter.app" into type alias. (-1700)
installd[4940]: PackageKit: Registered bundle file://localhost/Applications/AdManagerPro/AMPARReports.app/
Scary!
I eliminated all the installed files and hope to try again some day if the app is ever updated.
TiVoDesktop
+17
1.9.5a also installed with no issues. I'm curious to know what changed (other than the copyright date). Still a 32-bit prefPane.
Thank you Tivo for maintaining support for the ever growing Mac community.
TiVo Butler
Thanks!
+17
+3
Adobe Reader
When a PDF opens in Safari using the Adobe plug-in, the Safari print dialog is superseded by the Adobe Reader dialog. This eliminates the ability to change paper size!
If you want to be able to use other paper sizes, and still want to have your PDFs open in Adobe Reader vs. Preview (and it's Safari plug-in), just take the following steps:
1. Remove the file /Library/Internet Plug-Ins/AdobePDFViewer.plugin
(this can also be done in Adobe Reader: File:Preferences:Internet:Display PDF in browser OFF)
2. In Terminal.app (as the correct user): defaults write -app Safari WebKitOmitPDFSupport -bool Yes
3. In the Finder, select any PDF file and "Get Info" from the "File" menu.
4. Under "Open with" select Adobe Reader.app and click "Change All.."
PDFs will now download to your default download folder and automatically open (depending on security settings) in Adobe Reader.