I would have given a higher rating for this, but given my recent experience I cannot. I bought the NEO 2 beta version only a month ago and paid $10 to support the developer. However, today I find that I can't update my program to 1.01 and wrote to the developer. To my dismay, I was told that I need to purchase the program via App Store and pay another $4.99 for the program. I wrote to the developer that this is not the best way to support your existing customers when a brand new customer only needs to pay $4.99 while the existing customer is now paying $14.99 for the program. I have dealt with many software companies in the past, and most outstanding companies do not engage in this type of practice. I am not going to invest any more in the company product. I wrote off $10 as a lesson learned from this.

I just upgraded to 1.87 from 1.82 and had a problem with the upgraded version. I wrote to them thinking that I won't hear back for a few days, but within a few hours, I had an answer. I asked them another question, and within 5 minutes, I had the response as well.

Wow! I would call that excellent customer service. It's the service like that that really gives confidence about the company and the program!

Thanks.