I dont agree. If you are a widget collector then this is not the widget for you. If you need mac support, we have a corporate contract with Mid Atlantic and they have never let us down. We used the old widget until it stopped working sometime in the late Leopard releases. Basically it is a quick address book to contact their staff but until you register and become a client it is useless to you. But I don't think that is a reason to give it a bad review. Again the widget is just to make the contact with the tech. They will use other methods of screen control or even onsite if possible to solve your issues. We are in their service area but do travel a lot and they help us just as well on the road as they do locally.