I bought the IVP Reference Collection and the software that came with it was Accordance version 6. I have no interest in using Accordance, other than as an e-book reader for my IVP Reference Collection. Some months ago I noticed that the headword display fonts in four of my modules had become unreadable (and if anyone can tell me how to use a dictionary without headwords, I'm all ears).
I went to the Accordance site and downloaded the Font fixer tool that's supposed to solve this problem. I also re-installed the program and manually sorted through the fonts on my system that might be causing the problem, but nothing helped.
I contacted Accordance help and their recommended solution was to pay $69 for the latest version of their software, or re-purchase the IVP Reference Collection (only $110). However, all I want is to restore the functionality that I had when I bought the software. I don't care what bells and whistles they've added between versions 6 and 9.
The lessons here are:
1. Avoid buying any e-books that require proprietary software to read them, or you may end up on the hook for some serious money to maintain access.
2. Avoid purchasing software from Oaktree. I noticed that they have a special $10 Accordance upgrade price for earlier purchasers of the IVP Reference Collection. The only problem is, it requires Accordance 7 or later and the only company I can find that sells the IVP Reference Collection Version 2 with Accordance 7 or later is Oaktree. Amazon and IVP itself are both still selling the old version with Accordance 6. The biggest insult of all. If I had the Windows version of the IVP Reference Collection and wanted to "crossgrade," to the Mac version, it would cost me only $39.
I did contact their customer support and their recommendations involved paying to upgrade, which seems more like sales than support. When it became apparent I wasn't interested in paying $69 to restore the original functionality of the software, they lost interest in helping me.
I'm glad you've had a happier experience with their customer service.
Nowhere do I ask for "a free upgrade to [your] latest version," something that seems clear when I say, "All I want is to restore the functionality that I had when I bought the software."
Given that the font corruption problem is a known issue with your software, it doesn't seem unreasonable for me to expect more help than a recommendation that I buy the latest version of your software or re-purchase the IVP Reference Collection.
I have 3.5b10 on Snow Leopard. The program hasn't had any added features for years and apparently it's never going to make it out of beta. Now the developer wants $15 so it will run on Lion.
From what I can see, v4 adds no new features, just makes it Lion compatible. I think I'll give it a miss.
Furthermore, even though it's marked as 4.0b4 above, if you click the download link, it downloads 3.5b11. On the URL Manager Pro website, it has release notes for version 3.6, but there's no where to download it.
When I click "What's the latest version?" from within the program, it tells me that my 3.5b10 is the latest version.
This pretty much sums up the lackadaisical manner in which this program has been developed in recent years.
Safari used to be my default browser. However, for some reason its performance has dropped off the map. Doing something as simple as opening a new tab and loading a website causes a spinning beach-ball and a jump in processor use to 100% of a core. This is with only a couple of tabs open and on a quad-core MacBook Pro with 4 GB of RAM. Connection speed doesn't seem to make any difference either.
I've gone back to OmniWeb, which although it's also a webkit based browser, is much snappier.
Is anyone else having this problem with Safari?
[Version 5.0.5]
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iResizer
Frankeed rated on 07 Feb 2012
[Version 2.0]
Accordance
Frankeed reviewed on 14 Dec 2011
I went to the Accordance site and downloaded the Font fixer tool that's supposed to solve this problem. I also re-installed the program and manually sorted through the fonts on my system that might be causing the problem, but nothing helped.
I contacted Accordance help and their recommended solution was to pay $69 for the latest version of their software, or re-purchase the IVP Reference Collection (only $110). However, all I want is to restore the functionality that I had when I bought the software. I don't care what bells and whistles they've added between versions 6 and 9.
The lessons here are:
1. Avoid buying any e-books that require proprietary software to read them, or you may end up on the hook for some serious money to maintain access.
2. Avoid purchasing software from Oaktree. I noticed that they have a special $10 Accordance upgrade price for earlier purchasers of the IVP Reference Collection. The only problem is, it requires Accordance 7 or later and the only company I can find that sells the IVP Reference Collection Version 2 with Accordance 7 or later is Oaktree. Amazon and IVP itself are both still selling the old version with Accordance 6. The biggest insult of all. If I had the Windows version of the IVP Reference Collection and wanted to "crossgrade," to the Mac version, it would cost me only $39.
+20
I'm glad you've had a happier experience with their customer service.
+20
Given that the font corruption problem is a known issue with your software, it doesn't seem unreasonable for me to expect more help than a recommendation that I buy the latest version of your software or re-purchase the IVP Reference Collection.
+1
Microsoft Office 2011
BusyCal
Frankeed reviewed on 06 Dec 2011
+1
QREncoder
Frankeed reviewed on 14 Nov 2011
Microsoft Office 2011
+5
URL Manager Pro X
From what I can see, v4 adds no new features, just makes it Lion compatible. I think I'll give it a miss.
+1
+20
When I click "What's the latest version?" from within the program, it tells me that my 3.5b10 is the latest version.
This pretty much sums up the lackadaisical manner in which this program has been developed in recent years.
Firefox
+20
Ultimate Word Search
Frankeed reviewed on 09 Jul 2011
-5
Apple Safari
Frankeed reviewed on 30 Jun 2011
I've gone back to OmniWeb, which although it's also a webkit based browser, is much snappier.
Is anyone else having this problem with Safari?