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Aaron Sigut
Downloads: 0
Posts: 2
Smile Score: +7
About Me
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Last Visit: 275 days ago
Member Since: 21 Aug 2011
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Aaron Sigut's Posts
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burypromote
+4

Pagico Professional

asigut reviewed on 21 Aug 2011
I quite liked this program; however, don't buy it: there is no product support. If something goes wrong, you're stuck. I had been using it for a while, making many projects etc... and then it hung on startup (the program uses a loop-back web-server and something went amiss with this connection). I emailed product support several times but got no response (I have waited several weeks). I had even sent the console error messages (on Mac OS X) to them as an aid, bit they never responded.

If you manage projects with this software, there is a tendency to put content (ie files, images etc...) into the pagico database and delete the originals; this works reasonably well until the program won't launch. Then you are left hacking the database apart to recover your files. If you do use this program, make sure you put your content into a folder and then link the files into the program. Then when the program doesn't work and there is no support from the company, you still have quick access to your files.

I went back to using Things. After recovering my content from the pagico database, I put it all into a dropbox folder and linked it into Things.

I am not sure why their product support never responds to its customers. However, I suspect it is an extremely small team. For example, their website "blog" postings are usually a month or two apart, suggesting a very small operation.

In conclusion, be careful with this product. Don't use it for anything important unless you have a backup plan.
[Version 5.1.1194]


1 Reply

burypromote
+3

+7
asigut replied on 26 Aug 2011
The suggestion that you do not have my emails doesn't wash. I have the automated response from support@Pagico.com. Either your mail program loses emails or you don't read them; from a customer service point of view, it doesn't matter which is the case. I suggest you delete the phrase "it normally takes less than 2 hours (5 minutes in most cases) to get a response from us" in this message. I waited 24 days and only got a response when I posted on a public site I knew you read. I can appreciate that your team can get side-tracked and are very busy. But here's something you should realize: your customers are also really busy- why else would they be using your product? If you are too busy to respond to your customers, tell them that! Don't send them automated messages that you typically respond in 5 minutes and then never get back to them,

I'll happily send you output the program generates on its abortive start-up. However, I do this only in the interest of tracking down a bug. While the failure to start is likely do to a change on my system, a program that enters an infinite loop in response has, according to most people, a bug. However as I stated in my original post, I ported everything into Things; I'm not going to put all the changes back into Pagico again only to have this situation reoccur. I don't have the time to do this elaborate procedure to get your attention every time there is a problem.
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