I do not typically take the time to review software. It's an extra "to do" I don't have time for. However, I have been an Usher user for a while and when I saw some of the comments on this page, I had to say I have had nothing but an exceedingly positive experience both with Usher and with the support team. I have tried all of the video clip managers out there, and for many reasons Usher is the best. It's library management cannot be matched, and it is -- of course -- the sexiest. My only problem is with large libraries, it can be slower. However, there are ways around that. Most importantly, the support team is unmatched. I have emailed for support and they have given it promptly, professionally, and with enthusiasm. Likewise, I have suggested features that will likely be incorporated. Great software, great company.