As most users, I have tried many similar apps before settling on this one.
Money was the first application that was able to configure the csv file to be imported (almost) correctly. It took a bit of cleaning afterwards, however. The import feature takes every comma as a field separator, even if the comma is in a text field enclosed with quotes. It would be better, if importing would work the way it works in in Bento.
I use Money a simple expense tracking/analysis application, and it does the job nicely. I have used the trial period to its fullest, and bought the app without hesitation afterwards. It never crashed, and the user interface is pleasing. I would love to see the reports feature somewhat more fancy (iFinance comes to mind), but it works nicely.
Categories/subcategories approach is simple and intuitive, you can add categories/subcategories on the fly. Excellent thing is the Spotlight-like search feature that helps filter the records and find the information quickly. It works somewhat slowly with more than 20 thousand records, but the simple solution I have found is to split the whole bookkeeping into yearly accounts.
Overal I find Money very simple and intuitive to use, with enough features for a home budgeting needs and pretty interface. It is a stable and reliable application. I have not tried their support, as there was no need for it yet.