It has been brought to our attention that several users did not receive replies to support requests. We are working on ironing out any such issues and we have taken steps to improve our technical support services. We receive many requests daily, including ones that require numerous replies and it has been difficult for us to reply within the same day. We are developing a new system to help us ensure faster support and we are also hiring additional support staff. We are sorry for any inconvenience this may have caused our customers. Please understand that we are a growing company and we will be doing our best to provide our services to you.
If you have not received a reply via technical support, please e-mail me directly at: mrogov@nullriver.com and I will do my best to help you get any issues resolved quickly.
Further, there have been rumors of Nullriver Software having stopped developing PSPWare -- I assure you this is incorrect. We are in fact working on a major update for PSPWare and adding support for the PS3 (you heard it here first!). Please, in the future, refer to our web site for updates on our products and company and not forums where misinformation is often spread. PSPWare at its current stage is a very popular and highly rated product. We believe we have a good working milestone out right now, and that is why there are no current minor updates. We are working on bigger updates.
PS3 Media Server
Lupinglade rated on 09 Dec 2010
[Version 1.20.409]
MediaLink
Lupinglade rated on 06 Dec 2010
[Version 2.10]
MediaLink
GaragePay
PSPWare
It has been brought to our attention that several users did not receive replies to support requests. We are working on ironing out any such issues and we have taken steps to improve our technical support services. We receive many requests daily, including ones that require numerous replies and it has been difficult for us to reply within the same day. We are developing a new system to help us ensure faster support and we are also hiring additional support staff. We are sorry for any inconvenience this may have caused our customers. Please understand that we are a growing company and we will be doing our best to provide our services to you.
If you have not received a reply via technical support, please e-mail me directly at: mrogov@nullriver.com and I will do my best to help you get any issues resolved quickly.
Further, there have been rumors of Nullriver Software having stopped developing PSPWare -- I assure you this is incorrect. We are in fact working on a major update for PSPWare and adding support for the PS3 (you heard it here first!). Please, in the future, refer to our web site for updates on our products and company and not forums where misinformation is often spread. PSPWare at its current stage is a very popular and highly rated product. We believe we have a good working milestone out right now, and that is why there are no current minor updates. We are working on bigger updates.
Thank you for your attention,
Maksim Rogov
President
Nullriver, Inc.
Connect360