I recently bought an iMac (upgrade from PC!) and found this widget on the Apple web site. It proved its value immediately when, at first, it didn't work, then I got incredibly fast and personal help with straightening that out, plus a quick answer to a minor problem I was having with Entourage. I think it's amazing that lightning fast, free help from wizard consultants is available for issues that are quite small and readily resolved but still troubling for a Mac novitiate.
[Version 2.5.1]
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MacHelp
Jbthr33 reviewed on 25 Apr 2010