MacUpdate Warren commented on 07 Mar 2012
A note to MacUpdate users:
We monitor our site for any reviews that we find to be obviously fake, or perpetrated by developers for marketing purposes. We do our best to remove those types of reviews as quickly as possible.
Just throwing that out there. ;-)
----------------------------
I think that most fair-minded individuals would consider the paid for comments posted here to have been "perpetrated by developers for marketing purposes". Perhaps not directly, but certainly indirectly.
Don't we have to make a distinction between asking users to write a review (which for some reason I've never had asked of me for any product anywhere) and compensating them for doing so? The difference between a manageable trickle and a never- ending flood? That's my point regarding "perpetrating".
I've never gotten the impression from any other software here that anything like this kind of manipulation has gone on. Perhaps it has. I guess it's a good education for all of us as to what to watch for in terms of commenter history and date of sign up.
Kudos to you for opening up your site to comments in the first place, but IMHO it would benefit your site to move toward policies and terms with developers that discourage at least the paying of people to post here. I've noticed that several actual devotees to MacUpdate in addition to myself, as opposed to one timers, have expressed a loss in confidence in the site over this issue.
I think what you're missing Warren is the manipulative nature of this operation. By whatever mechanism, the outcome of Zeobit's campaign is a bunch of uniformly glowing comments that contradict the ratings average existing before the campaign, and also at the app store for their "911 Bundle". (currently the consensus there is in pretty negative territory -- does the app store perhaps have a policy against such a campaign??) These positive comments, while maybe reflecting satisfaction by these particular users, are being culled from thousands and logically are not representative of the whole. In fact, normally I believe software naturally gets a lower rating than it deserves due to the fact that more people tend to express dissatisfaction than satisfaction. But in this case it's the opposite, and it's UN-natural.
Whereas probably most of us have depended on the comments and the overall rating of a product to make informed decisions on whether to inject certain software into our systems, suddenly, at least in this case, that methodology is rendered useless and invalid.
If nothing is done to stop this practice, I guess we're just going to have to rely on our ability to detect manipulation by virtue of a commenter's history and the generally generic tone of the comment. Seems a shame we have to play detective all the time, because IMHO it wouldn't be wrong or difficult to simply put in your TOS that compensating customers to write reviews will result in being delisted. (can't believe something like that doesn’t already exist) Seems to me it'd be a very common sense move that would serve to preserve MacUpdate's reputation and reinforce its reliability.
I've come to regard MacUpdate as the best place to learn about software, and updates, what's new and what's been improved --- and spontaneous comments and ratings are a big (main) part of it. Please .... nip this in the bud.
OK so now the truth comes out. These pages and pages of glowing comments ARE bought and paid for in the form of a free upgrade. I'm assuming the review has to be verified somehow to receive the upgrade; obviously then someone would tend to write something positive.
Therefore these generic sounding 5 star comments are anything but objective, and should be ignored.
IMHO the software should be avoided on this business practice alone, regardless of the software's performance, and not to mention the pop-ups. Companies or individuals who produce truly valuable and quality software don't need pop-ups or to manipulate the ratings on boards like this. Their products stand on their own merits, which of course is the way it should be.
Maybe it's time to change your TOS, Macupdate. Don't allow this practice, and de-list companies who engage in it. Or at the very least provide a disclaimer informing people that some reviews may be coming from people being motivated to write them by the company. This alone would discourage companies from dong this.
..... and read the article and the comments. I think I'm starting to get this now. It's due to all the myriad of "affiliate" sites and the ability of thousands of disparate people to make a slice off a sale referral. It's in their interest to go to places like MacUpdate and burnish the reputation of the software. Hard to detect and put a finger on, because indeed the (fake IMHO) reviews will be coming from all over the world.
Appears to me to be an obvious comment scam going on here. None of these Abcd1234 supposed users with their 5 star vague recommendations have any comment history whatsoever. Sure, everyone has to start sometime, but about a dozen in a row? Right.
What I actually came here for was to complain about all the pop-up windows I keep getting from MacKeeper, even though I have pop-ups blocked. They've apparently found a way around that. How very considerate of the Mac community.
No, I haven't tried this app, but from all the planted comments and the pop-ups, my instincts tell me to avoid it. And ..... 40 dollars? No way.
Thanks for checking into this Warren ..... that's good to know regarding the I.D. info. However, I suspect there's something a little more sophisticated going on here and it could be that unrelated people are getting paid (probably not very much) to come here, register, and post a fake review. Is it really conceivable that what ....... 2 dozen or so people all on their own showed up here in the last day or two, the majority of them registering on the same day, and coincidentally all post 5 star reviews, all consisting of generic sounding universal love for the product?
This company has been pissing me off for weeks now with their pop-ups. Now that I've discovered what I believe to be a dishonest comment scam, my opinion of Zeobit is even lower.
I hesitate to sign up for another syncing service. I just don't like all my stuff out there any more than I can help it. I've got DropBox, however I've been so far unsuccessful in configuring things so just bookmarks get synced, no matter how many tutorials I go through and follow. I'm really hoping DropBox will figure out how to support that function, as they have for 1Password for instance. Although it may be 1Password who's changed their application rather than Dropbox, I guess.
Otherwise, if this is your first entry into the cloud syncing world, perhaps Xmarks is the way to go.
May have to wait a while ..... developer's support page says (Feb 18) they found a bug that needed to be fixed and they had to resubmit to Apple for approval.
I've got version 1.1 and was thinking upgrade, but I can't remember if it even cost anything back then because I can't find any transaction record/correspondence on it. I guess with all the improvements it's well worth another 6 bucks regardless.
This may very well be a wonderful program, but I think what lots of us are looking for is simply a way to adjust the zoom setting for individual websites, and have that setting be permanent (and changeable of course) for that site. Perhaps this program has this capability, but I can't really pick it out if it does.
Is there such a thing for Safari? I think I read somewhere that Opera has such capability, but I like Safari. Perhaps an idea for this developer to write such a routine in the future.
Sorry, but I can't seem to make that work for me. Option enabled, but last zoom settings don't seem to be saved for next time. Is there some kind of save command I need to invoke? Something else I'm missing?
Love 1Password; however sure seem to be getting a lot of "problem with database" error messages lately. App and extension are both up to date, but regularly get the red box. Usually restarting browser fixes it, but that often results in disrupting your workflow.
I'm experiencing a problem with Cosmopod and 10.5.8. Certainly not a big deal in the whole scheme of things, but annoying in that it conflicts with years of learned behavior.
The problem is that with Cosmopod installed, (paid and registered) when you hit the Safari icon in the dock or elsewhere, (with Safari already running but windows closed) a new window does not pop up, contrary to normal behavior. Uninstalling Cosmopod fixes the problem.
Unless I'm missing some setting or something, I assume this is a bug easily fixed, and that the next revision will address it. Otherwise, I love the application, as it makes it pathetically easy to download and convert video.
My apologies. After further consideration, it appears the problem with the new window not coming up is still cropping up even after deinstalling Cosmopod. It seems like you can get a new window perhaps 2 or 3 times, but then nothing. With Cosmopod, it would only come up once and then no more.
I therefore cannot say that Cosmopod is necessarily my problem, although it seems like it somehow affects the severity of it. I suspect the root of the problem is elsewhere, like with me perhaps. :-)
Cosmopod completely innocent! Sorry, Cosmopod. The problem was the search add-on "Glims", which needs to be updated to address conflict issues with latest Safari updates.
Uninstalled Glims and put back Cosmo. All working fine now.
Please login or create a new MacUpdate Member account to use this feature
+3
MacKeeper
A note to MacUpdate users:
We monitor our site for any reviews that we find to be obviously fake, or perpetrated by developers for marketing purposes. We do our best to remove those types of reviews as quickly as possible.
Just throwing that out there. ;-)
----------------------------
I think that most fair-minded individuals would consider the paid for comments posted here to have been "perpetrated by developers for marketing purposes". Perhaps not directly, but certainly indirectly.
+1
+59
I've never gotten the impression from any other software here that anything like this kind of manipulation has gone on. Perhaps it has. I guess it's a good education for all of us as to what to watch for in terms of commenter history and date of sign up.
Kudos to you for opening up your site to comments in the first place, but IMHO it would benefit your site to move toward policies and terms with developers that discourage at least the paying of people to post here. I've noticed that several actual devotees to MacUpdate in addition to myself, as opposed to one timers, have expressed a loss in confidence in the site over this issue.
+3
MacKeeper
Whereas probably most of us have depended on the comments and the overall rating of a product to make informed decisions on whether to inject certain software into our systems, suddenly, at least in this case, that methodology is rendered useless and invalid.
If nothing is done to stop this practice, I guess we're just going to have to rely on our ability to detect manipulation by virtue of a commenter's history and the generally generic tone of the comment. Seems a shame we have to play detective all the time, because IMHO it wouldn't be wrong or difficult to simply put in your TOS that compensating customers to write reviews will result in being delisted. (can't believe something like that doesn’t already exist) Seems to me it'd be a very common sense move that would serve to preserve MacUpdate's reputation and reinforce its reliability.
I've come to regard MacUpdate as the best place to learn about software, and updates, what's new and what's been improved --- and spontaneous comments and ratings are a big (main) part of it. Please .... nip this in the bud.
+3
MacKeeper
Therefore these generic sounding 5 star comments are anything but objective, and should be ignored.
IMHO the software should be avoided on this business practice alone, regardless of the software's performance, and not to mention the pop-ups. Companies or individuals who produce truly valuable and quality software don't need pop-ups or to manipulate the ratings on boards like this. Their products stand on their own merits, which of course is the way it should be.
Maybe it's time to change your TOS, Macupdate. Don't allow this practice, and de-list companies who engage in it. Or at the very least provide a disclaimer informing people that some reviews may be coming from people being motivated to write them by the company. This alone would discourage companies from dong this.
+5
MacKeeper
http://tinyurl.com/slimy-tale
..... and read the article and the comments. I think I'm starting to get this now. It's due to all the myriad of "affiliate" sites and the ability of thousands of disparate people to make a slice off a sale referral. It's in their interest to go to places like MacUpdate and burnish the reputation of the software. Hard to detect and put a finger on, because indeed the (fake IMHO) reviews will be coming from all over the world.
+1
MacKeeper
http://themacfeed.com/2010/05/02/review-mackeeper/
...and read the comments.
+2
MacKeeper
What I actually came here for was to complain about all the pop-up windows I keep getting from MacKeeper, even though I have pop-ups blocked. They've apparently found a way around that. How very considerate of the Mac community.
No, I haven't tried this app, but from all the planted comments and the pop-ups, my instincts tell me to avoid it. And ..... 40 dollars? No way.
+59
This company has been pissing me off for weeks now with their pop-ups. Now that I've discovered what I believe to be a dishonest comment scam, my opinion of Zeobit is even lower.
Xmarks for Safari
Otherwise, if this is your first entry into the cloud syncing world, perhaps Xmarks is the way to go.
Simple Envelope
I've got version 1.1 and was thinking upgrade, but I can't remember if it even cost anything back then because I can't find any transaction record/correspondence on it. I guess with all the improvements it's well worth another 6 bucks regardless.
Quickstyle
Is there such a thing for Safari? I think I read somewhere that Opera has such capability, but I like Safari. Perhaps an idea for this developer to write such a routine in the future.
+59
+59
GetTheVideo
1Password
Any suggestions?
CosmoPod
The problem is that with Cosmopod installed, (paid and registered) when you hit the Safari icon in the dock or elsewhere, (with Safari already running but windows closed) a new window does not pop up, contrary to normal behavior. Uninstalling Cosmopod fixes the problem.
Unless I'm missing some setting or something, I assume this is a bug easily fixed, and that the next revision will address it. Otherwise, I love the application, as it makes it pathetically easy to download and convert video.
+1
+59
I therefore cannot say that Cosmopod is necessarily my problem, although it seems like it somehow affects the severity of it. I suspect the root of the problem is elsewhere, like with me perhaps. :-)
+1
+59
Uninstalled Glims and put back Cosmo. All working fine now.