MacUpdate: Member Profile

Duncan Dixon

Downloads: 143

Posts: 30

Smile Score: +22

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Member Since: 22 Dec 2007
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ClickToFlash 2.6.5
(Free)

Tagaini Jisho 0.9.4
(Free)

Billings 3.7.2
(Demo)

MacFreelance 3.0
(Commercial)

On The Job 3.0.6
(Shareware)

iBiz 4.1.4
(Demo)

Dropbox 1.4.7
(Free)

TaskTime4 4.9.5
(Shareware)

Dropbox 1.4.7
(Free)

Find Any File 1.8.3
(Shareware)

TotalFinder 1.3.4
(Shareware)

1493 - Battle Over P... 1.0
(Free)

Duncan Dixon's Posts

Average Rating from Duncan:

(12)

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iBiz

Frankeed commented on 04 May 2012

Downloaded the demo to try it out. Tried to add a client several times, but each time all of the information disappeared. It's hard to make further comments because all the other features require a client in order to work.

[Version 4.1.4]

Office Open XML File Format Converter

Frankeed reviewed on 12 Apr 2012

I've downloaded and installed this multiple times. Each time it claims to have installed successfully, but when I run software update in Word, it shows up again, ready to be installed. I even used the special account I created to get Word to install an update a few updates ago, but no luck.

You'd think Microsoft would be able to create an installer that actually installs the software by now.

[Version 1.2.1]

Snagit

Frankeed reviewed on 15 Mar 2012

The static screen capture part of Snagit works well, as it has from the start. Version 2 includes video capture, something that immediately caught my attention. However, it's been a big disappointment, because all it does is let you capture video of what's happening on your screen.

That's it. There is absolutely no way of editing the video you shoot, short of springing for the full version of Camtasia. You can't cut things out. You can't add an arrow or a callout. I realize that they sell Camtasia to do extensive video editing, but sometimes I want to do a short, simple tutorial, and don't need all the power of Camtasia. I thought this would be ideal. However, not being able to do anything with the video leaves me feeling ripped off by this upgrade.

[Version 2.0.0]

Apple OS X Lion

Frankeed commented on 14 Feb 2012

What's with Mail in Lion? It constantly takes 50% of one core, sometimes jumping to 100 or 150% for no apparent reason. While it doesn't affect performance, it does cause my MBP to run about 20 degrees warmer and it kicks the fans on when it jumps to 100 to 150%.

Has anyone else noticed this?

[Version 10.7.3]

iResizer

Frankeed rated on 07 Feb 2012
[Version 2.0]

Accordance

Frankeed reviewed on 14 Dec 2011

I bought the IVP Reference Collection and the software that came with it was Accordance version 6. I have no interest in using Accordance, other than as an e-book reader for my IVP Reference Collection. Some months ago I noticed that the headword display fonts in four of my modules had become unreadable (and if anyone can tell me how to use a dictionary without headwords, I'm all ears).

I went to the Accordance site and downloaded the Font fixer tool that's supposed to solve this problem. I also re-installed the program and manually sorted through the fonts on my system that might be causing the problem, but nothing helped.

I contacted Accordance help and their recommended solution was to pay $69 for the latest version of their software, or re-purchase the IVP Reference Collection (only $110). However, all I want is to restore the functionality that I had when I bought the software. I don't care what bells and whistles they've added between versions 6 and 9.

The lessons here are:
1. Avoid buying any e-books that require proprietary software to read them, or you may end up on the hook for some serious money to maintain access.
2. Avoid purchasing software from Oaktree. I noticed that they have a special $10 Accordance upgrade price for earlier purchasers of the IVP Reference Collection. The only problem is, it requires Accordance 7 or later and the only company I can find that sells the IVP Reference Collection Version 2 with Accordance 7 or later is Oaktree. Amazon and IVP itself are both still selling the old version with Accordance 6. The biggest insult of all. If I had the Windows version of the IVP Reference Collection and wanted to "crossgrade," to the Mac version, it would cost me only $39.

[Version 9.5.2]

2 Replies

+22

Frankeed replied on 21 Jan 2012

I did contact their customer support and their recommendations involved paying to upgrade, which seems more like sales than support. When it became apparent I wasn't interested in paying $69 to restore the original functionality of the software, they lost interest in helping me.

I'm glad you've had a happier experience with their customer service.

+22

Frankeed replied on 24 Jan 2012

Nowhere do I ask for "a free upgrade to [your] latest version," something that seems clear when I say, "All I want is to restore the functionality that I had when I bought the software."

Given that the font corruption problem is a known issue with your software, it doesn't seem unreasonable for me to expect more help than a recommendation that I buy the latest version of your software or re-purchase the IVP Reference Collection.